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Episode 1: Welcome to Convenience Store Operations
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Join host Mike Hernandez for the premiere episode of "Smoke Break" where he introduces the fundamentals of convenience store operations and essential customer service skills. Learn what makes convenience stores unique, how to handle common workplace scenarios, and tips for creating positive customer experiences.
Show Notes:
- Introduction to convenience store industry dynamics
- Key aspects of the Sales Associate role
- Customer service best practices:
- Maintaining eye contact and open body language
- Proactive customer assistance
- Product knowledge importance
- Complaint handling with patience
- Common scenario solutions:
- Managing out-of-stock situations
- Dealing with difficult customers
- Handling technical issues
- Shoplifting protocol
- Weekly challenge: Practice active listening with customers
- Next episode preview: Advantages of working in convenience stores
Duration: 5-10 minutes Tags: #RetailTraining #CustomerService #ConvenienceStore #SalesAssociate #StoreOperations
24 episodes
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