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Get It Right The First Time – Using Data To Make Service Calls Maximally Effective
Manage episode 346550004 series 3395430
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Learn How Bell and Howell Transforms the Business of Service
Bell & Howell uses data to support remote service calls and trouble shoot before sending technicians out to customers. This practice dramatically boosts the effectiveness and efficiency of service calls, as measured by FTFR. In this episode, Chris MacDonald speaks with Haroon Abbu, Vice President, Digital, Data, and Analytics about how Bell & Howell use data to support remote service calls and trouble shoot before sending technicians out to customers.
Learn more and check out other episodes here: http://ptc.co/A0ZC50PzzlM
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