Industrial Machinery For Packaging: Moving The Needle In The IoT Customer Journey And Business Model Speaking Of Service podcast

32:06

Understanding the performance of equipment is key to the success of every manufacturer irrespective of industry, size or location. If machine runs at 1-10% greater efficiency that equates to 10s of millions of dollars over the course of just one year. The crux is how to identify where those efficiencies can be made. In this episode, we speak with Alexander Ouellet from Harpak Ulma, a company that excels in product to pallet automated packaging machine systems for food, medical, pet food and industrial products in North America. We delve into Alexander´s work and how measuring data has been the recipe for success with their customers.…

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Re-Evaluating Service in the Digital World 36:51

43 weeks ago36:51

36:51

Overcome Field Service Management Challenge It´s no mean feat to elevate your field service game, especially when revenue, profit and stakeholder ownership is at stake. Today, we will dive deep into the world of field service excellence, machine wellness, and customer value. We´ll explore transformative mindsets, practical strategies, and real-life examples that empower field service professionals in our ever-evolving marketplace.…

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Proving How Smart Rubber can Really Meet the Road 25:59

47 weeks ago25:59

25:59

Delve deeper into the Smart Connected Tire Platform program What do bicycles, motorcycles, tractors, agricultural machinery, cars, trucks, and airplanes all have in common? Among other things, the tire continues to be the only component that contacts the ground. And while tires only move things from point A to B, they also play a critical role in many areas. Did you ever consider how smart these tires could and really should be considering the critical role they play in safety and fuel efficiency? Today, we speak with two experts in the field - Kamakshya Prusti and Abhinav Deep Saxena from Bosch Software and Digital Solutions who will explain why we must make ourselves familiar with the huge potential there is for the tire of the future that is on our doorstep.…

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How FujiFilm Sonosite are Paving the Way with their Security Paradigm 23:42

51 weeks ago23:42

23:42

Discover more on IoT Security and it´s importance How do we go back and uplift our security environments that are already operational and with products that are already out in the market. There is an opportunity to use existing integration with PTC´s ThingWorx as an example, but that can be expanded to taking into account the initial product design all the way through to servicing products in the field. The digital and physical world is a closed loop and that's pretty powerful! Today, we welcome Harald Fiedler, Director, Integrated Product Quality and Cybersecurity at FujiFilm Sonosite to tell us about their journey and how they raised the security bar.…

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Impact of AI [or in reality enhanced Machine Learning] in an IoT Environment 25:31

1 year ago25:31

25:31

AI has become a buzzword that is used each and every day in a variety of different contexts. What about when it comes to field service organizations – is AI really just enhanced Machine Learning. We have brought in an expert in the field – James Penney, Chief Technology Officer at Device Authority to share his experience and give us an overview where AI and Machine Learning stand today.…

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The Trend of Security within Field Service Organizations 24:56

1 year ago24:56

24:56

Delve into Zero Trust Field service organizations are constantly monitoring and paying attention to devices in the field so more and more we are seeing security as a core feature within our product as opposed to it being a necessary evil. At PTC, we are invested in security so today we are speaking with our partner, Tyler Gannon, Vice President, Product Marketing and Strategic Alliances at Device Authority to discuss the whole area of security and how they view security in terms of their customers.…

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Barriers Faced When Scaling Digital Transformation in Field Service Organizations 16:04

1 year ago16:04

16:04

Read the the most common barriers to digital transformation During LiveWorx we asked a number of attendees to describe the barriers field service organization face when scaling their digital transformation projects. We were concerned with issues like security, aging workforce and more. Hear the perspectives from Chris Wolff when she sits with Anthony Moffa and more importantly how our LiveWorx attendees answered.…

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Three Themes Changing Field Service in 2024 41:04

1 year ago41:04

41:04

Check out The Future of Field Service Trends As the market continues to evolve field service organizations must continue to invest in more advanced solutions capable of acting with greater autonomy to improve productivity. In this episode, we speak with leading expert Kate Leggett from Forrester on what to expect in 2024 on service innovation and market direction. In addition, Kate will explore why companies need better access to more data from field assets that can be readily shared with other enterprise systems and explore more utilization of Artificial Intelligence and machine learning technologies to predict future issues and resolve remotely while improving the customer experience.…

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Driving Service Value with Digital Transformation 18:07

1 year ago18:07

18:07

During LiveWorx we asked a number of attendees about the value based service organizations are currently receiving or expecting to receive over the next 12 to 24 months with their digital transformation projects. Listen to Chris Wolff and Anthony Moffa discuss this topic, specifically about how to drive service value and what our LiveWorx attendees answered. Read Anthony's perspective on the The Value of Digital Transformation for Field Service: http://ptc.co/Vz8z50QjTGz…

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The Role of Predictive Maintenance in Field Service Organizations 23:47

1 year ago23:47

23:47

Unplanned downtime is the enemy of efficient service, and when technicians are forced to react rather than predict, the resulting services is expensive, inefficient and unsustainable over time and potentially harmful to customer relationships. This is why IOT predictive maintenance needs be top of mind for all field service organizations and the greater eco system. In this episode Mohan Gatta, speaks with Chris MacDonald on his perspective of the need for predictive maintenance within the field organization, what he experiences with customers and how those learnings can drive greater returns for other customers in turn. Take a look at our supporting service topics: http://ptc.co/4yCj50POqae…

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Is Field Service Organization Really at a Major Deflection Point? 26:43

2 years ago26:43

26:43

The world of service is more exciting than ever with advanced capabilities like remote resolutions getting ever more airtime with companies. The crux however is that many industries are still using homegrown technology. The key now is for those companies leveraging AI capabilities that are emerging to reap the rewards of more intelligent solutions especially around predicting issues, understanding patterns, and more. Join top field service researcher John Ragsdale as he discusses this topic of progressive technology in service. Take a look at our supporting service topics: http://ptc.co/b1Xm50POnIr…

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Field Service Organization Contributes to Sustainability Efforts Long Before it was Cool! 25:33

2 years ago25:33

25:33

Discover More about the Importance of Sustainable Maintenance Field Service organizations have been contributing to sustainability efforts long before sustainability was cool. Remot asset monitoring is not a new concept for Field Service organizations, as it allows them to avoid a truck roll by resolving issues remotely and effectively monitoring assets. This approach can help reduce costs and improve the first-time fix rate, ultimately extending asset lifetimes. What is new is the view on how teams on the ground make better decisions to improve service and support greater sustainability efforts. In this episode Aly Pinder; Research Vice President, WW Aftermarket Services Strategies, IDC, speaks with Chris Wolff on his thoughts around sustainability, how it supports the field service world and drives value to the customer.…

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Industrial Machinery for Packaging: Moving the Needle in the IoT Customer Journey and Business Model 27:43

2 years ago27:43

27:43

Discover more about how IMA builds new value for themselves and their customers using IIoT IMA GROUP is a leading player in IoT in packaging industry. Using PTC’s Service Optimization Solutions, they are presenting a major paradigm shift in the IoT customer journey and business model. Instead of selling standalone applications, they sell high-value-added services, where a service can be a state-of-the-art predictive maintenance algorithm or a real-time monitoring service.…

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Howard Heppelmann's Perspective on PTC´s Commitment to the Service Business 31:56

2 years ago31:56

31:56

Discover More on How to Grow your Service Business with PTC´s Service Optimization Solution According to McKinsey & Company after the analysis of 30 industries, the average EBIT margin for industrialaftermarket services was 25% compared to 10% for new equipment sold. Here at PTC, we are committed to service and driving value to the customers service strategy. Today, Howard Heppelmann, Divisional Vice President of PTC ́s IoT Business, shares his perspectives on the service market and PTC ́s commitment to the aftermarket business.…

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Seven Keys to Improve Service with the IoT 21:49

2 years ago21:49