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Service is about putting data first at the point of impact
Manage episode 341287139 series 3395430
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Explore a transformation roadmap approach organizations are advised to follow to bring AI to life.
Service leaders traditionally have focused on managing service efficiently, including parts management, dispatching technicians etc. This has created a good deal of useful historical data, but much data about how machines are being used is not captured. Furthermore, the questions a technician needs answers to once they get to a customer site are inherently different. Service events offer an opportunity to completely transform customer relationships and better capture expert knowledge for a smart long-term AI strategy. Chris Joynt, AI & Analytics Translator gives his perspective to Chris MacDonald.
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