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Crystal-Clear and Error-Free | Three Essential Tools for High-Stakes Communication

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Manage episode 496989244 series 2391787
Content provided by Rob Orman, MD, Rob Orman, and MD. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rob Orman, MD, Rob Orman, and MD or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

The best communication in high-stakes environments isn’t complicated. Quite the opposite - it’s structured, clear, and consistent. Small, deliberate shifts in how we transfer information can dramatically improve patient safety, team efficiency, and workplace culture. In this episode, we explore three simple but transformative communication habits that reduce errors and build trust among teams. Finally, we share practical tools you can use today to tighten your communication and improve safety without adding extra workload.

We Discuss:

  • The Three-Way Repeat-Back: “That’s Correct” Changes Everything
  • Phonetic Clarifications: Stop the “Norman” Problem
  • Numbers: Say the Digits
  • Whiteboards: The Cheapest Safety Tool in the Room
  • Checklists: Mastering the Basics
  • Cheaper Than Dirt, More Precious Than Gold

Mentioned in this episode:

Free Tools To Make Medical Practice Easier

No fluff. Just good stuff.

Free Resources Link

UnBurnable - Our Cohort-Based Burnout Prevention and Cure Course

We took the highest yield tools from our 1:1 coaching and created a community-based course with docs who get it and get you.

The UnBurnable Course

  continue reading

209 episodes

Artwork
iconShare
 
Manage episode 496989244 series 2391787
Content provided by Rob Orman, MD, Rob Orman, and MD. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rob Orman, MD, Rob Orman, and MD or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

The best communication in high-stakes environments isn’t complicated. Quite the opposite - it’s structured, clear, and consistent. Small, deliberate shifts in how we transfer information can dramatically improve patient safety, team efficiency, and workplace culture. In this episode, we explore three simple but transformative communication habits that reduce errors and build trust among teams. Finally, we share practical tools you can use today to tighten your communication and improve safety without adding extra workload.

We Discuss:

  • The Three-Way Repeat-Back: “That’s Correct” Changes Everything
  • Phonetic Clarifications: Stop the “Norman” Problem
  • Numbers: Say the Digits
  • Whiteboards: The Cheapest Safety Tool in the Room
  • Checklists: Mastering the Basics
  • Cheaper Than Dirt, More Precious Than Gold

Mentioned in this episode:

Free Tools To Make Medical Practice Easier

No fluff. Just good stuff.

Free Resources Link

UnBurnable - Our Cohort-Based Burnout Prevention and Cure Course

We took the highest yield tools from our 1:1 coaching and created a community-based course with docs who get it and get you.

The UnBurnable Course

  continue reading

209 episodes

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