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10 steps to building the perfect SAP support case

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Manage episode 447619456 series 2855190
Content provided by UK & Ireland SAP User Group, UK, and Ireland SAP User Group. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by UK & Ireland SAP User Group, UK, and Ireland SAP User Group or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In this week's episode of SUGTalks, Craig is joined by Gavin Critchley, Deputy Leader, EMEA Customer Office at SAP, to discuss how organisations can get the most from SAP support.
Gavin shares 10 steps that organisations should follow when seeking technical support from SAP, and how to ensure issues are resolved as quickly as possible.
To learn more about SAP Support Accreditation, please visit: https://learning.sap.com/learning-journeys/getting-started-with-support-from-sap-support-accreditation
To learn more about the UKISUG referral scheme, visit: https://www.sapusers.org/community-referral-scheme

  continue reading

115 episodes

Artwork
iconShare
 
Manage episode 447619456 series 2855190
Content provided by UK & Ireland SAP User Group, UK, and Ireland SAP User Group. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by UK & Ireland SAP User Group, UK, and Ireland SAP User Group or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In this week's episode of SUGTalks, Craig is joined by Gavin Critchley, Deputy Leader, EMEA Customer Office at SAP, to discuss how organisations can get the most from SAP support.
Gavin shares 10 steps that organisations should follow when seeking technical support from SAP, and how to ensure issues are resolved as quickly as possible.
To learn more about SAP Support Accreditation, please visit: https://learning.sap.com/learning-journeys/getting-started-with-support-from-sap-support-accreditation
To learn more about the UKISUG referral scheme, visit: https://www.sapusers.org/community-referral-scheme

  continue reading

115 episodes

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