How to Have Tough Conversations, with Johnny Stellato

SUMM IT UP

You’re an associate, and the stylist you’re assigned to isn’t letting you get hands-on with clients. You work the front desk, and one of the stylists is consistently rude to you. You’re a stylist, and the front desk has been under-booking you for weeks. You’re a co-owner, and your business partner is over-spending on spa equipment. Situations like these require communication - and in a business where emotions often run high, a tough conversation can be a powder keg. It can be tempting to grumble to yourself and avoid confronting the problem; but in the long run, your work relationships and your salon company will suffer. Fortunately, even the most conflict-adverse of us can learn to have tough conversations respectfully and effectively.

Guest Johnny Stellato coaches on personal development, leadership, team-building, and more for Redken and the L’Oreal Professional Products Division, and runs his own consultancy, Just Be Empowered Coaching. He’s also a stylist, and he’s held various leadership positions at Redken NYC, including Senior Director of Training. A master communicator who has taught around the world, Johnny brings his wisdom on how to confront tough subjects with others - and with ourselves - to this enlightening conversation with host Blake Reed Evans.

Connect with Johnny Stellato on Instagram @johnnyjustbe, or on Facebook. Email Johnny at [email protected] or [email protected].

Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon.

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Find host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at [email protected].

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