Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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continue reading
Content provided by Supply Chain Now. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Supply Chain Now or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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Keeping it Real with Retail Leadership: A Chat with Bill Thorne
Manage episode 472997701 series 1532844
Content provided by Supply Chain Now. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Supply Chain Now or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode of Supply Chain Now, host Scott Luton welcomes Bill Thorne, Senior Vice President of Communications, Research, and Marketing at the National Retail Federation (NRF) and host of the Retail Gets Real podcast. Together, they explore the evolving landscape of retail, from how customer insights drive innovation to the power of storytelling in shaping brand loyalty.
This engaging conversation covers the impact of COVID-19 on retail operations, how agility and speed became key to survival, and why retailers must embrace change to stay competitive. Bill also shares insights from his time at Walmart, lessons from Savannah’s booming port economy, and why successful retailers prioritize community and connection.
Jump into the conversation:
(00:00) The pace of change in retail
(01:22) The power of customer insights
(05:15) Retail storytelling and brand loyalty
(10:05) Savannah’s role in global supply chains
(14:26) The future of retail logistics
(18:03) Walmart’s digital transformation
(22:50) Retail’s pandemic response and lessons learned
(27:36) The importance of personalization in shopping
(31:11) Why agility is key in modern retail
(38:29) How data drives retail success
Additional Links & Resources:
- Connect with Bill Thorne: https://www.linkedin.com/in/bill-thorne-b82a146/
- Learn more about the National Retail Federation: https://nrf.com/
- Check out Retail Gets Real: https://open.spotify.com/show/7mpqKwH4QSDwFS8ukDbSIe?si=cdc84c550d034763
- Learn more about Supply Chain Now: https://supplychainnow.com
- Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now
- Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join
- Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVk
- WEBINAR- Bridging the Gap: Investigating the Disconnect Between Supply Chains and the People Who Run Them: https://bit.ly/3F1iZr2
- WEBINAR- Unpacking the Latest Tariff Updates, Best Practices & What to Expect Next: https://bit.ly/4ikvdcS
- WEBINAR- Lessons Learned from the Trenches: How AI Will Impact the Future of Work: https://bit.ly/3DUnROx
- WEBINAR: Adapting to Volatility: Navigating Trade Wars, Supply Chain Disruptions & AI: https://bit.ly/4kqSv2D
This episode was hosted by Scott Luton and produced by Joshua Miranda. For additional information, please visit our dedicated show page at: https://supplychainnow.com/keeping-real-retail-leadership-1407
580 episodes
Share
Manage episode 472997701 series 1532844
Content provided by Supply Chain Now. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Supply Chain Now or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode of Supply Chain Now, host Scott Luton welcomes Bill Thorne, Senior Vice President of Communications, Research, and Marketing at the National Retail Federation (NRF) and host of the Retail Gets Real podcast. Together, they explore the evolving landscape of retail, from how customer insights drive innovation to the power of storytelling in shaping brand loyalty.
This engaging conversation covers the impact of COVID-19 on retail operations, how agility and speed became key to survival, and why retailers must embrace change to stay competitive. Bill also shares insights from his time at Walmart, lessons from Savannah’s booming port economy, and why successful retailers prioritize community and connection.
Jump into the conversation:
(00:00) The pace of change in retail
(01:22) The power of customer insights
(05:15) Retail storytelling and brand loyalty
(10:05) Savannah’s role in global supply chains
(14:26) The future of retail logistics
(18:03) Walmart’s digital transformation
(22:50) Retail’s pandemic response and lessons learned
(27:36) The importance of personalization in shopping
(31:11) Why agility is key in modern retail
(38:29) How data drives retail success
Additional Links & Resources:
- Connect with Bill Thorne: https://www.linkedin.com/in/bill-thorne-b82a146/
- Learn more about the National Retail Federation: https://nrf.com/
- Check out Retail Gets Real: https://open.spotify.com/show/7mpqKwH4QSDwFS8ukDbSIe?si=cdc84c550d034763
- Learn more about Supply Chain Now: https://supplychainnow.com
- Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now
- Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join
- Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVk
- WEBINAR- Bridging the Gap: Investigating the Disconnect Between Supply Chains and the People Who Run Them: https://bit.ly/3F1iZr2
- WEBINAR- Unpacking the Latest Tariff Updates, Best Practices & What to Expect Next: https://bit.ly/4ikvdcS
- WEBINAR- Lessons Learned from the Trenches: How AI Will Impact the Future of Work: https://bit.ly/3DUnROx
- WEBINAR: Adapting to Volatility: Navigating Trade Wars, Supply Chain Disruptions & AI: https://bit.ly/4kqSv2D
This episode was hosted by Scott Luton and produced by Joshua Miranda. For additional information, please visit our dedicated show page at: https://supplychainnow.com/keeping-real-retail-leadership-1407
580 episodes
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Similar to Supply Chain Now
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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continue reading
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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