ServiceNow's Five-Year Low-Code Leadership In The Gartner Magic Quadrant Syncing With ServiceNow podcast

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ServiceNow's Five-Year Low-Code Leadership in the Gartner Magic Quadrant

about a year ago 14:05

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In this episode of Syncing with ServiceNow, hosts Eddie McDonald and Mike Sabia dive into ServiceNow's recent recognition as a leader in the 2024 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms.
For the fifth consecutive year, ServiceNow has been acknowledged for empowering organizations with low-code tools designed to meet today’s dynamic business needs. Eddie and Mike explore the significance of this achievement, the growing role of low-code and no-code capabilities, and how these tools bring efficiency and accessibility to developers and non-developers alike. They also discuss ServiceNow’s App Engine, Creator Studio, and the exciting potential of generative AI with Now Assist for Creator.
Whether you're a seasoned developer or a business user, this episode sheds light on the ways ServiceNow’s low-code solutions can optimize workflows, reduce costs, and empower innovation across industries.

… continue reading

46 episodes

#Tech #Business #Podcasting Education #Andy Whiteside

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ServiceNow's Five-Year Low-Code Leadership in the Gartner Magic Quadrant

Syncing with ServiceNow

published about a year ago

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MP3•Episode home

Content provided by XenTegra. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by XenTegra or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In this episode of Syncing with ServiceNow, hosts Eddie McDonald and Mike Sabia dive into ServiceNow's recent recognition as a leader in the 2024 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms.
For the fifth consecutive year, ServiceNow has been acknowledged for empowering organizations with low-code tools designed to meet today’s dynamic business needs. Eddie and Mike explore the significance of this achievement, the growing role of low-code and no-code capabilities, and how these tools bring efficiency and accessibility to developers and non-developers alike. They also discuss ServiceNow’s App Engine, Creator Studio, and the exciting potential of generative AI with Now Assist for Creator.
Whether you're a seasoned developer or a business user, this episode sheds light on the ways ServiceNow’s low-code solutions can optimize workflows, reduce costs, and empower innovation across industries.

… continue reading

46 episodes

#Tech #Business #Podcasting Education #Andy Whiteside

All episodes

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Syncing with ServiceNow

Syncing with ServiceNow podcast artwork

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Top Takeaways from Knowledge 2025 25:18

11 days ago25:18

25:18

n this episode of Syncing with ServiceNow , host Andy Whiteside is joined by Fred Reynolds, Practice Lead for XenTegra’s Modern Apps team, and Mike Sabia, Master Architect, for a deep dive into the major highlights from ServiceNow’s Knowledge 2025 conference. From AI breakthroughs to customer success stories, the team unpacks: Why AI + Data + Workflows is the winning formula—and how most organizations aren’t ready for it The rise of AI agents as 24/7 digital assistants ServiceNow’s bold move into the CRM space and what it means for sales and service teams How AI is supercharging developers and accelerating delivery Honest insights from customers struggling with CMDB hygiene and foundational gaps The value of vulnerability and partnership in navigating the ServiceNow journey Whether you're a ServiceNow veteran or just getting started, this episode sheds light on where the platform is headed—and how XenTegra can help you get there. Tune in to hear why it felt like a homecoming, how AI can (and can’t) help without the right groundwork, and why no one should be an “accidental admin” anymore.…

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Unleashing AI's Potential for Business Transformation 43:10

11 weeks ago43:10

43:10

In episode 45 of "Syncing with ServiceNow," host Andy Whiteside delves into the transformative powers of AI in business with a distinguished panel including Mike Sabia and John Dahl. The discussion explores the three tiers of AI—Analytical, Generative, and Agentic—and their roles in enhancing business operations. The episode uncovers how businesses can harness AI to improve customer service, streamline operations, and foster employee productivity. The conversation also challenges listeners to rethink traditional business metrics in favor of a more holistic approach to AI integration. Whether you're looking to refine your AI strategy or explore its practical applications, this episode provides essential insights into making AI work for you in the real world.…

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Strengthening Security with MFA: Insights and Implementations 24:15

14 weeks ago24:15

24:15

Join Andy Whiteside and guests Mike Sabia and Fred Reynolds where we dive deep into the pivotal topic of multi-factor authentication (MFA). As ServiceNow gears up for its new Yokohama release, enforcing MFA becomes not just a recommendation but a necessity. Our experts discuss the criticality of MFA in safeguarding your digital infrastructure, how ServiceNow users can seamlessly transition to enhanced security protocols, and the implications of the upcoming changes. Whether you're a seasoned ServiceNow user or just getting started, this episode is packed with essential insights on making your security measures foolproof and future-ready. Don't miss out on the discussion about the various authentication methods, including biometrics and hardware security keys, and learn how these can be integrated into your daily operations.…

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Syncing with ServiceNow: 5 reasons ServiceNow is among Fortune World’s Best Workplaces 13:59

26 weeks ago13:59

13:59

At ServiceNow, we make the world work better for everyone. These aren’t just words—they demonstrate who we are through our actions every day. The extraordinary power of our people is at the core of every innovation, team achievement, and spark of creativity, as well as how we make the world work better for everyone. That’s why we’re incredibly honored to have earned a spot on Fortune World’s Best Workplaces list for the second year in a row. We’re one of only 25 companies to be recognized. To us, this reflects our hungry and humble culture, which makes ServiceNow truly exceptional. We encourage our people to do their best work, live their best lives, and fulfill our purpose together. This is the promise of our People Pact. Host: Andy Whiteside Co-host: Mike Sabia…

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ServiceNow's Five-Year Low-Code Leadership in the Gartner Magic Quadrant 14:05

30 weeks ago14:05

14:05

In this episode of Syncing with ServiceNow, hosts Eddie McDonald and Mike Sabia dive into ServiceNow's recent recognition as a leader in the 2024 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms. For the fifth consecutive year, ServiceNow has been acknowledged for empowering organizations with low-code tools designed to meet today’s dynamic business needs. Eddie and Mike explore the significance of this achievement, the growing role of low-code and no-code capabilities, and how these tools bring efficiency and accessibility to developers and non-developers alike. They also discuss ServiceNow’s App Engine, Creator Studio, and the exciting potential of generative AI with Now Assist for Creator. Whether you're a seasoned developer or a business user, this episode sheds light on the ways ServiceNow’s low-code solutions can optimize workflows, reduce costs, and empower innovation across industries.…

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Syncing with ServiceNow: New research: The changing role of IT leadership in organizations 23:44

32 weeks ago23:44

23:44

AI is changing everything, including IT leaders’ to-do lists. Nearly every team across the modern enterprise—from HR to public relations to customer service to engineering—is using AI to get work done, according to recent ServiceNow research on the changing role of IT leadership in the AI era. As a result, IT leaders have been propelled to center stage. Chief information officers, chief technology officers, and other tech leaders are now responsible for a vast range of tasks, some of which are far outside the traditional purview of IT. While some executives are seizing the moment to become “chief everything officers,” others are scrambling to figure out how to prioritize and delegate. Host: Andy Whiteside Co-host: Mike Sabia Co-host: Fred Reynolds…

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Syncing with ServiceNow: C-suite point of view: Top 5 challenges to AI adoption 28:44

34 weeks ago28:44

28:44

Generative AI (GenAI) has disrupted how virtually every organization operates. In fact, 81% of organizations around the globe plan to increase their AI spend next year, according to the Enterprise AI Maturity Index by ServiceNow and Oxford Economics. But are they fully prepared to tap into the opportunities? Host: Andy Whiteside Co-host: Mike Sabia Co-host: Eddie McDonald…

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Syncing with ServiceNow: How to reduce MTTR by helping people get out of their own way 43:05

37 weeks ago43:05

43:05

IT experiences regular waves of innovation, most recently with generative AI. Meanwhile, IT’s core imperatives remain constant. Year after year, Enterprise Management Associates (EMA) research consistently ranks reducing the frequency, duration, and impact of incidents and outages as the top operational objective for IT. That goal holds true for organizations of all sizes across industries globally. The best-case scenario is to predict and prevent outages before they happen. When directly asked, “If you could choose one thing to do really well, what would have the biggest positive impact?” 43% of IT leaders chose “proactive response to incidents before they impact users,” according to a global EMA survey. The next best scenario is to significantly reduce MTTR ,1 regardless of whether the “R” stands for “repair,” “respond,” “restore,” or “revive.” That effort begins with identifying and attacking the most significant influencers on time, the first “T” in MTTR. Host: Andy Whiteside Co-host: Mike Sabia Co-host: Eddie McDonald Co-host: Fred Reynolds…

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Syncing with ServiceNow: HR leaders will Drive Business Transformation 13:21

42 weeks ago13:21

13:21

In Episode 38 of "Syncing with ServiceNow," your host Eddie McDonald, filling in for Andy Whiteside, dives into a crucial conversation on how HR leaders are at the forefront of business transformation. Joined by Mike Sabia, XenTegra's certified master architect, the duo explores a recent blog post titled "Survey Finds HR Leaders Will Drive Business Transformation." In this episode, Eddie and Mike discuss the significant role HR plays in digital transformation, particularly in streamlining onboarding processes, utilizing AI to enhance productivity, and revolutionizing HR service delivery. They also examine how HR executives are leveraging cutting-edge technologies like Gen AI to make smarter talent decisions and drive efficiency within organizations. Key Takeaways: The impact of digital transformation on HR processes. How AI and Gen AI are being used to optimize talent management. The importance of integrating technology to enhance workforce productivity and decision-making. Whether you're an HR professional, a tech enthusiast, or simply interested in how digital tools are reshaping the business landscape, this episode offers valuable insights into the future of HR and its critical role in driving business success. Tune in to discover how HR leaders are not just adapting to change but are actively shaping the future of work.…

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Syncing with ServiceNow: 6 ways to deliver great customer service with automation & intelligence 23:50

43 weeks ago23:50

23:50

In a competitive market, delivering great customer service is critical to maintaining relevance and exceeding expectations. However, many organizations struggle to manage fragmented systems, front and back offices that don’t “talk” to each other, and clunky workflows that tap into far too many systems and applications. In fact, according to the ServiceNow Customer Experience Trends report, “44% of agents say their biggest challenges are difficulty communicating with other departments and delays resolving customer issues.” ServiceNow is dedicated to helping organizations across industries make it easier for customers to self-serve, empower agents with automation and intelligence, and streamline front-, middle-, and back-office workflows in six key ways. Host: Andy Whiteside Co-host: Mike Sabia Co-host: Fred Reynolds Co-host: Eddie McDonald…

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Syncing with ServiceNow: Employee onboarding for better engagement and retention from Day 1 26:30

45 weeks ago26:30

26:30

Only 52% of workers felt satisfied with their latest employee onboarding experience, according to a Paychex survey . That means just under half of new hires are dissatisfied and feel unprepared to start their new jobs. Nearly 40% of survey respondents found onboarding clear, 32% said it was confusing, and 22% said it was disorganized. Four out of five (80%) new hires who feel undertrained due to poor onboarding plan to quit. Poor onboarding experiences aren’t new for HR teams. At ServiceNow, we wanted to figure out how to change this paradigm in a meaningful and effective way. With an employee satisfaction rate of 92% in 2023 and a retention rate of 161%, we’re making progress. Host: Andy Whiteside Co-host: Eddie McDonald Co-host: Mike Sabia…

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Syncing with ServiceNow: 6 ways to deliver great customer service with automation & intelligence 23:41

47 weeks ago23:41

23:41

In a competitive market, delivering great customer service is critical to maintaining relevance and exceeding expectations. However, many organizations struggle to manage fragmented systems, front and back offices that don’t “talk” to each other, and clunky workflows that tap into far too many systems and applications. In fact, according to the ServiceNow Customer Experience Trends report, “44% of agents say their biggest challenges are difficulty communicating with other departments and delays resolving customer issues.” ServiceNow is dedicated to helping organizations across industries make it easier for customers to self-serve, empower agents with automation and intelligence, and streamline front-, middle-, and back-office workflows in six key ways. Host: Andy Whiteside Co-host: Mike Sabia Co-host: Eddie McDonald…

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Syncing with ServiceNow: 4 key takeaways from Knowledge 2024 24:45

1 year ago24:45

24:45

Knowledge 2024 was an incredible, action-packed three days of inspiring keynotes, exciting demos and breakout sessions, and plentiful networking opportunities for the 20,000 ServiceNow customers, partners, and developers in attendance. In addition to announcements about expanded GenAI, workflow automation, and partner solutions , here are the key takeaways from Knowledge Host: Andy Whiteside Co-host: Fred Reynolds Co-host: Mike Sabia Co-host: Eddie McDonald…

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Syncing with ServiceNow: ServiceNow Named a Worldwide Leader in Two IDC MarketScapes for Value Stream Management and Strategic Portfolio Management 14:39

1 year ago14:39

14:39

SANTA CLARA, Calif. – March 19, 2024 – ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in two IDC MarketScape vendor assessments: Worldwide Value Stream Management (VSM) and Agile Project and Portfolio Management 2023‑2024 Worldwide Strategic Portfolio Management (SPM) and IT Project and Portfolio Management 2023‑2024 According to the reports, “ServiceNow’s combined platform and execution across its Strategic Portfolio Management strategy enable a strong foundation for leverage for Project Portfolio Management, Application Portfolio Management, and Agile. The company’s expanding focus with AI and GenAI create a needed foundation and basis to evolve further as organizations seek to manage Products, Agile Release Trains (ARTs), portfolios, epics, programs, and/or tasks and user stories that encompass business and other initiatives.” “Value Stream Management and Strategic Portfolio Management have become essential for organizations to execute and deliver in our fast‑paced, dynamic world of work,” said Pablo Stern, SVP, Technology Workflow Products at ServiceNow. “Business leaders are looking to ServiceNow to deliver business outcomes and better adapt to change. Through the power of intelligent automation and AI, the Now Platform can help connect everyone from the C‑Suite to Agile and DevOps teams to align with business strategy and optimize workflows so companies can prioritize speed, compliance, and value delivery at scale." Host: Andy Whiteside Co-host: Mike Sabia Co-host: Eddie McDonald…

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Syncing With ServiceNow: 10 things IT leaders need to know to drive ITAM success 34:46

1 year ago34:46

34:46

The demands of modern businesses continue to reshape IT asset management ( ITAM ) beyond traditional practices and tools. ServiceNow commissioned Enterprise Management Associates to survey 450 global IT leaders on the state of ITAM. Our report, “ A business view of ITAM ,” sheds light on the most critical aspects leaders need to focus on to deliver ITAM success . Host: Andy Whiteside Co-host: Fred Reynolds Co-host: Eddie McDonald Co-host: Mike Sabia…

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