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Voice AI and the Future of Customer Engagement with 3CLogic
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In this milestone 50th episode of Syncing with ServiceNow, host Andy Whiteside and co-host Fred Reynolds are joined by Guillaume Seynhaeve (G) from 3CLogic to explore how Voice AI is transforming customer service and the contact center experience. They discuss 3CLogic’s Voice AI Hub, its deep integration with ServiceNow, and how enterprises can streamline operations, improve service quality, and balance automation with human support.
Why Listen:
- Discover how Voice AI can automate up to 40% of repetitive service desk calls
- Learn how AI-driven voice agents improve speed, accuracy, and customer satisfaction
- Understand how ServiceNow and 3CLogic combine to enhance agent efficiency and lower operational costs
- Hear real-world use cases of intelligent escalation, post-call automation, and sentiment detection
- Get insights into the future of multimodal, single-channel engagement strategies
Whether you're managing a service desk or shaping your organization's AI strategy, this episode offers a compelling look at how voice is making a powerful comeback—with AI at the helm.
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