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From Flood to Fire: The Miller Brothers' Journey of Disaster Recovery and Family Business
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Join us for an engaging episode of ABFI Table Talk featuring Kevin and Jason Miller of ServiceMASTER Restore of Edmonton. When catastrophic events strike – from the Fort McMurray fires to the recent Jasper wildfires – these brothers lead and support a dynamic organization that scales from 100 to 1,400 employees virtually overnight to meet community needs.
In this episode, discover how the Miller brothers have built on the foundation their father Grant established 22 years ago after transitioning from insurance claims management to restoration services. With complementary skills – Kevin's engineering precision and Jason's business development mindset – they've created a leadership approach that respects their different strengths while maintaining family harmony and building on Grant’s strong foundation.
The conversation explores critical family enterprise themes including:
- The structured ownership buy-in process their father implemented and why it matters
- How they navigate decision-making with a committee approach that includes three non-family partners
- The brothers' candid reflections on joining the family business while maintaining separate reporting structures
- Their commitment to community involvement, with a goal to donate $1 million to children's charities
Whether you're navigating sibling partnerships, building business resilience, or planning family business transitions, this episode offers practical insights from a family that's made "treating people how you want to be treated" one of their guiding principle. Kevin and Jason emphasize the importance of creating an environment where family members - and everyone receives "no special treatment" and must earn their place in the organization.
Tune in to ABFI Table Talk for an authentic discussion about disaster response, franchise relationships, and how the Miller brothers are building on their father's legacy while charting their own course forward.
Learn more about ABFI at https://abfi.ca/, connect with Matt Knight at [email protected] or LinkedIn https://www.linkedin.com/in/mattknight/ or Twitter @mattaknight
Learn more about ServiceMASTER Restore of Edmonton at https://www.servicemasterofedm.ca/
This series is proudly produced by the team at Road 55 - located in Edmonton, Alberta. For more information, please visit: www.road55.ca
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