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Establishing a Center of Excellence when managing a giant Salesforce environment with Param Singh
Manage episode 473303821 series 2738204
Content provided by Ben Duncombe: Salesforce, Sales Force, CRM, Data, Ben Duncombe: Salesforce, Sales Force, and CRM. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ben Duncombe: Salesforce, Sales Force, CRM, Data, Ben Duncombe: Salesforce, Sales Force, and CRM or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this week's episode of the Talent Hub Talk podcast, we’re joined by Param Singh, Business Systems Manager for Salesforce at Australia Post.
Throughout the episode, we discuss Param's background, his move into leadership, and what it has been like to manage a giant Salesforce environment. We unpack what a Center of Excellence is, how you prioritise with so many users, and how you assess the ROI of new Salesforce products.
Finally, we discuss how Param's passion for meditation helps him in his day-to-day job.
You can connect with Param on his LinkedIn page here:
https://www.linkedin.com/in/psingh3/
You can find more content from us at Talent Hub, here:
LinkedIn@ https://www.linkedin.com/company/talent-hub-global/
YouTube@ https://www.youtube.com/@talenthub1140
Facebook@ https://www.facebook.com/TalentHubGlobal/
Instagram @ https://www.instagram.com/talenthubglobal/
Twitter X @ https://twitter.com/TalentHubGlobal
We hope you enjoy the episode!
100 episodes
ShareManage episode 473303821 series 2738204
Content provided by Ben Duncombe: Salesforce, Sales Force, CRM, Data, Ben Duncombe: Salesforce, Sales Force, and CRM. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ben Duncombe: Salesforce, Sales Force, CRM, Data, Ben Duncombe: Salesforce, Sales Force, and CRM or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this week's episode of the Talent Hub Talk podcast, we’re joined by Param Singh, Business Systems Manager for Salesforce at Australia Post.
Throughout the episode, we discuss Param's background, his move into leadership, and what it has been like to manage a giant Salesforce environment. We unpack what a Center of Excellence is, how you prioritise with so many users, and how you assess the ROI of new Salesforce products.
Finally, we discuss how Param's passion for meditation helps him in his day-to-day job.
You can connect with Param on his LinkedIn page here:
https://www.linkedin.com/in/psingh3/
You can find more content from us at Talent Hub, here:
LinkedIn@ https://www.linkedin.com/company/talent-hub-global/
YouTube@ https://www.youtube.com/@talenthub1140
Facebook@ https://www.facebook.com/TalentHubGlobal/
Instagram @ https://www.instagram.com/talenthubglobal/
Twitter X @ https://twitter.com/TalentHubGlobal
We hope you enjoy the episode!
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Talent Hub Talk
1 The ANZ Salesforce Talent Survey 2025: Insights (PART 1) with Ben Duncombe 37:24
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Play Later Play Later Lists Like LikedIn this week's episode, we cover the results of Talent Hub's annual ANZ Salesforce Survey, of which Part 1 focuses on the results from Salesforce professionals, followed by Part 2 next fortnight, where we bring you insights from Salesforce managers. You can download your copy of the ANZ Salesforce Market Survey here: https://talent-hub.com.au/2025-anz-salesforce-market-survey/ In this podcast, listen to Ben's response to the data, what he believes it means and why, and how it compares to what he's seeing on the ground day to day. We look at what Salesforce professionals look for in a new role, their views on AI, and where they most want to work, amongst other data points. Whilst this survey relates to the Australia and New Zealand regions, we'd love to know whether it falls in line with your region. Tell us in a written review in whichever app you use to listen to your podcasts what you're seeing, as we're keen to hear from other regions. You can also take a peek back at our 2024 survey on our website to see how the market has evolved over the last 12 months: https://talent-hub.com.au/2024-anz-salesforce-market-survey.pdf/ We hope that you enjoy the episode! You can find more content from us at Talent Hub, here: LinkedIn@ https://www.linkedin.com/company/talent-hub-global/ YouTube@ https://www.youtube.com/@talenthub1140 Facebook@ https://www.facebook.com/TalentHubGlobal/ Instagram @ https://www.instagram.com/talenthubglobal/ Twitter X @ https://twitter.com/TalentHubGlobal Close…
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Talent Hub Talk
1 Analysis of the ANZ Salesforce Market in Q1 2025 6:35
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Play Later Play Later Lists Like LikedIn today’s episode, Ben summarises the first quarter of 2025, the pace of market activity and the speed of hiring processes. He discusses Salesforce job application numbers, what people are looking for in new roles, which technologies people are excited about, and what the market sentiment looks like as we head into Q2. You can find more content from us at Talent Hub, here: LinkedIn@ https://www.linkedin.com/company/talent-hub-global/ YouTube@ https://www.youtube.com/@talenthub1140 Facebook@ https://www.facebook.com/TalentHubGlobal/ Instagram @ https://www.instagram.com/talenthubglobal/ Twitter X @ https://twitter.com/TalentHubGlobal We hope you enjoy the episode!…
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Talent Hub Talk
1 Establishing a Center of Excellence when managing a giant Salesforce environment with Param Singh 30:15
30:15 Play Later Play Later Lists Like Liked30:15
Play Later Play Later Lists Like LikedIn this week's episode of the Talent Hub Talk podcast, we’re joined by Param Singh, Business Systems Manager for Salesforce at Australia Post. Throughout the episode, we discuss Param's background, his move into leadership, and what it has been like to manage a giant Salesforce environment. We unpack what a Center of Excellence is, how you prioritise with so many users, and how you assess the ROI of new Salesforce products. Finally, we discuss how Param's passion for meditation helps him in his day-to-day job. You can connect with Param on his LinkedIn page here: https://www.linkedin.com/in/psingh3/ You can find more content from us at Talent Hub, here: LinkedIn@ https://www.linkedin.com/company/talent-hub-global/ YouTube@ https://www.youtube.com/@talenthub1140 Facebook@ https://www.facebook.com/TalentHubGlobal/ Instagram @ https://www.instagram.com/talenthubglobal/ Twitter X @ https://twitter.com/TalentHubGlobal We hope you enjoy the episode!…
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Talent Hub Talk
1 From sales leader to Salesforce consulting partner co-owner with Michael Sullivan 48:42
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Play Later Play Later Lists Like LikedIn this week’s Talent Hub Talk podcast episode, we’re joined by Michael Sullivan or Sully, as he is widely known across the Salesforce ecosystem. Sully is the Chief Growth Officer and co-owner of Think Beyond, an Australian-based Salesforce partner. Through the episode, Sully shares his career journey, how he ended up in sales and how he found his way into the Salesforce ecosystem. Having spent several years working at Salesforce, Sully explains what made working for the business so great and how he developed his sales and leadership skills. Sully then explains why he moved into services, how he found the transition from selling licenses to services, and how the market has evolved over the last few years. Finally, Sully talks about what attracted him to join Think Beyond as a co-owner, what makes them different, and where he sees them playing. Make sure you’re following Michael here: https://www.linkedin.com/in/sullynz/ You can learn more about Think Beyond here: https://think-beyond.com.au/ https://www.linkedin.com/company/think-beyond-partners-sales-performance/ You can find more content from us at Talent Hub, here: LinkedIn@ https://www.linkedin.com/company/talent-hub-global/ YouTube@ https://www.youtube.com/@talenthub1140 Facebook@ https://www.facebook.com/TalentHubGlobal/ Instagram @ https://www.instagram.com/talenthubglobal/ Twitter X @ https://twitter.com/TalentHubGlobal We hope you enjoy the episode!…
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1 Reflecting on the first year of business with Salesforce product company owner, Matt Robison 32:26
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Play Later Play Later Lists Like LikedWelcome to the 250th episode of the podcast! In this week’s episode of Talent Hub Talk, we catch up with Matt Robison, who reflects on his journey over the past year with Lightbox Logic. We discuss the milestones achieved, the challenges faced in the first year of business, and the importance of working on the business rather than just in it. Matt shares insights on sales metrics, the significance of staying relevant in the Salesforce ecosystem, and the complexities of the sales cycle. He also reflects on the importance of maintaining social connections while working remotely and adapting to new technologies like Data Cloud and AI. Looking ahead, Matt sets goals for the next year and explains the balance he strives to achieve with what success looks like to him. Make sure you’re following Matt on his LinkedIn account! You can learn more about Lightbox Logic here: https://lightboxlogic.com.au/ https://www.linkedin.com/company/lightbox-logic/ You can find more content from us at Talent Hub, here: LinkedIn@ https://www.linkedin.com/company/talent-hub-global/ YouTube@ https://www.youtube.com/@talenthub1140 Facebook@ https://www.facebook.com/TalentHubGlobal/ Instagram @ https://www.instagram.com/talenthubglobal/ Twitter X @ https://twitter.com/TalentHubGlobal We hope you enjoy the episode!…
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1 The power of partnership: insights on founding a Salesforce digital transformation Consulting company, with carbonx 42:23
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Play Later Play Later Lists Like LikedIn this week’s episode of Talent Hub Talk, the three Founders of carbonx discuss their journey from the Salesforce ecosystem to launching their own consulting firm. Ian Calpin, Vladimir Silak and Rich Wright explore the challenges and opportunities in the market, emphasising the importance of aligning visions, defining roles, and differentiating themselves in a crowded space. The discussion highlights their unique approach to delivering value to clients, focusing on education and empowerment rather than traditional consulting methods. In this conversation, Ian, Rich and Vlad discuss their transition from being part of a vendor ecosystem to becoming partners in the consulting space, as they overcome the challenges and opportunities presented by the evolving landscape of consulting, particularly in relation to AI and technology. They also reflect on the importance of enabling clients to become self-sufficient while maintaining a focus on delivering high-value services, and on the future of consulting, emphasising the need for critical thinking and adaptability in an AI-driven world. Make sure to check out carbonx here: https://www.carbonxgroup.com/ https://www.linkedin.com/company/carbonx-data-marketing/ You can follow the Founders and speakers in this episode here: https://www.linkedin.com/in/iancalpin/ https://www.linkedin.com/in/vsilak/ https://www.linkedin.com/in/richwright1/ You can find more content from us at Talent Hub, here: LinkedIn@ https://www.linkedin.com/company/talent-hub-global/ YouTube@ https://www.youtube.com/@talenthub1140 Facebook@ https://www.facebook.com/TalentHubGlobal/ Instagram @ https://www.instagram.com/talenthubglobal/ Twitter X @ https://twitter.com/TalentHubGlobal…
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Talent Hub Talk
1 How is the ANZ Salesforce market shaping up for 2025? 5:08
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Play Later Play Later Lists Like LikedHappy New Year and welcome back to the podcast! In this week’s episode of Talent Hub Talk , Ben provides an overview of the ANZ Salesforce market for Q4 2024, highlighting an increase in job vacancies despite ongoing redundancies. He discusses the rising interest in Agentforce as a key topic for 2025 and the shift in job market trends towards more permanent roles. Ben also explains the importance of upskilling and adapting to market changes as 2025 kicks off, and how you can be best placed in your own Salesforce career with the growing emergence of AI… You can find more content from us at Talent Hub, here: LinkedIn@ https://www.linkedin.com/company/talent-hub-global/ YouTube@ https://www.youtube.com/@talenthub1140 Facebook@ https://www.facebook.com/TalentHubGlobal/ Instagram @ https://www.instagram.com/talenthubglobal/ Twitter X @ https://twitter.com/TalentHubGlobal We hope you enjoy the episode!…
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Talent Hub Talk
1 From DJ to Salesforce Marketing Capability Lead and the value of the Golden Triangle Framework with Kei Lee 29:47
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Play Later Play Later Lists Like LikedIn this week’s episode of Talent Hub Talk, Kei Lee shares his journey from DJ to successful Marketing Capability Lead, emphasising the importance of customer satisfaction and effective communication in consulting. He discusses the skills necessary for success, including empathy, care, and capability, and introduces his 'Golden Triangle' framework for customer success. Kei also highlights the significance of continuous learning and the need for consultants to understand their clients deeply to deliver outstanding service. Make sure you’re following Kai here: https://www.linkedin.com/in/kei-lee/ You can find more content from us at Talent Hub, here: LinkedIn@ https://www.linkedin.com/company/talent-hub-global/ YouTube@ https://www.youtube.com/@talenthub1140 Facebook@ https://www.facebook.com/TalentHubGlobal/ Instagram @ https://www.instagram.com/talenthubglobal/ Twitter X @ https://twitter.com/TalentHubGlobal…
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Talent Hub Talk
1 Writing The Software Architect's Edge, explaining the seven mission-critical skills needed to become the next tech Superstar, and thoughts on emerging AI with Sebastian Wagner 37:24
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Play Later Play Later Lists Like LikedIn this week’s episode, we welcome back Sebastian Wagner, someone I really love catching up with and always learn a lot from. If you don't know Seb, he is the Founder of FlowRepublic and has coached 77 Salesforce CTAs through their journey from aspiring CTAs to passing the Review Board. Today, Seb shares information on his experience writing The Software Architect's Edge and shares insight into the Seven Mission-Critical Skills Needed to Become the Next Tech Superstar. You can find Seb on LinkedIn here: https://www.linkedin.com/in/se6wagner/ And of course, purchase his book here: https://www.amazon.com/dp/B0DM36DLYX You can find more content from us at Talent Hub, here: LinkedIn@ https://www.linkedin.com/company/talent-hub-global/ YouTube@ https://www.youtube.com/@talenthub1140 Facebook@ https://www.facebook.com/TalentHubGlobal/ Instagram @ https://www.instagram.com/talenthubglobal/ Twitter X @ https://twitter.com/TalentHubGlobal We hope you enjoy the episode!…
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1 Summary of the ANZ Salesforce Salary Survey Results 2024 17:15
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Play Later Play Later Lists Like LikedIn today's episode, Ben runs through a summary of our 2024 ANZ Salesforce Salary Survey Results. He interprets the numbers, points out trends, and gives the story behind why some might not be what you'd necessarily expect. Make sure you download your copy from our website so that you have it to hand here: https://talent-hub.com.au/2024-anz-salary-results-survey/ We hope you enjoy the episode!…
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1 Naomi Aldred on her journey to leadership, Salesforce in South East Asia, being vulnerable and creating opportunities for the d/Deaf and hard of hearing (HoH) community 49:41
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Play Later Play Later Lists Like LikedIn today's episode, Ben Duncombe is joined by Naomi Aldred, Managing Director @ Accenture and Head of Salesforce Business Group for Southeast Asia. Naomi talks through her early career, and how she found her way into sales and then into the Salesforce ecosystem. She discusses leadership styles, how the Salesforce market has evolved and the increased need for cross-cloud expertise, what she does in her current role, the people she leads, the countries they cover, and how doing business differs from country to country. Naomi then shares insight on becoming an active member of the d/Deaf and hard of hearing (HoH) community and talks through her approach to sharing her journey online. She explains some incredibly difficult decisions she has had to make along the way as well as the triumphs, and how we can all lean into being supportive friends and colleagues. Finally, she talks about Deaf4Devs, an amazing initiative Naomi has launched at Accenture that is creating opportunities for the d/Deaf and hard of hearing (HoH) community. You can follow Naomi on her LinkedIn page here- https://www.linkedin.com/in/naomialdred/ You can find more content from us at Talent Hub, here: LinkedIn@ https://www.linkedin.com/company/talent-hub-global/ YouTube@ https://www.youtube.com/@talenthub1140 Facebook@ https://www.facebook.com/TalentHubGlobal/ Instagram @ https://www.instagram.com/talenthubglobal/ Twitter X @ https://twitter.com/TalentHubGlobal We hope you enjoy the episode!…
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Talent Hub Talk
1 Analysis of the ANZ Salesforce Market in Q3 2024 10:34
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Play Later Play Later Lists Like LikedIn today’s episode, Ben summarises the third quarter of 2024, the pace of market activity and the speed of hiring processes. He discusses Salesforce job application numbers, which sectors are hiring, which technologies people are excited about, plus what market sentiment is looking like as we head into Q4. You can find more content from us at Talent Hub, here: LinkedIn@ https://www.linkedin.com/company/talent-hub-global/ YouTube@ https://www.youtube.com/@talenthub1140 Facebook@ https://www.facebook.com/TalentHubGlobal/ Instagram @ https://www.instagram.com/talenthubglobal/ Twitter X @ https://twitter.com/TalentHubGlobal We hope you enjoy the episode!…
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Talent Hub Talk
1 The journey to CTA and applying concepts from the Review Board going forward with Svet Voloshin 56:28
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Play Later Play Later Lists Like LikedIn today's episode we're joined by Svet Voloshin, Salesforce CTA and Technical Architect for Booz Allen Hamilton in the US. Svet talks through his journey, having started as an accidental Admin after an entrepreneurial venture ended, how moving into Consulting helped him and how he was thrown in at the deep end but was able to quickly progress into an Architect role. Svet talks about learning how to fail and fail fast, how he chose different roles to help him progress towards his goal and how his CTA journey evolved. You can find Svet at www.ludidcta.com or on LinkedIn here: https://www.linkedin.com/in/svetvoloshin/ You can find more content from us at Talent Hub, here: LinkedIn@ https://www.linkedin.com/company/talent-hub-global/ YouTube@ https://www.youtube.com/@talenthub1140 Facebook@ https://www.facebook.com/TalentHubGlobal/ Instagram @ https://www.instagram.com/talenthubglobal/ Twitter X @ https://twitter.com/TalentHubGlobal We hope you enjoy the episode!…
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Talent Hub Talk
1 The future of Consulting: AI and beyond with Reid Meldrum 1:01:28
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Play Later Play Later Lists Like LikedIn this week's episode of Talent Hub Talk, Reid Meldrum shares his extensive career journey from corporate roles to becoming a managing director at Sqware Peg, a Salesforce consulting partner. He discusses the challenges and strategies involved in transitioning from corporate to consulting, the importance of cash flow and profitability, and the significance of building a strong company culture. Reid also delves into the complexities of managing client relationships, navigating acquisitions, and the impact of AI on professional services. Reid concludes with insights on personal growth and future plans. You can find Reid on LinkedIn here: https://www.linkedin.com/in/reidmeldrum/ You can also contact him through his email address: reidmeldrum4@gmail.com You can find more content from us at Talent Hub, here: LinkedIn@ https://www.linkedin.com/company/talent-hub-global/ YouTube@ https://www.youtube.com/@talenthub1140 Facebook@ https://www.facebook.com/TalentHubGlobal/ Instagram @ https://www.instagram.com/talenthubglobal/ Twitter X @ https://twitter.com/TalentHubGlobal We hope you enjoy the episode!…
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Talent Hub Talk
1 Tips on how to approach a Salesforce job search in the current climate with Ben Duncombe 15:47
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Play Later Play Later Lists Like LikedIn this week’s episode of the Talent Hub Talk , Ben provides insights and tips for those struggling to find a new role in the Salesforce ecosystem. He emphasises the importance of optimising and updating documents and profiles, leveraging existing networks for referrals, taking proactive control of the job search, actively learning and developing skills, and researching and role-playing before interviews. Ben also highlights the value of building and engaging with the Salesforce community and using social media to showcase learning and upskilling journeys. You can find more content from us at Talent Hub, here: LinkedIn@ https://www.linkedin.com/company/talent-hub-global/ YouTube@ https://www.youtube.com/@talenthub1140 Facebook@ https://www.facebook.com/TalentHubGlobal/ Instagram @ https://www.instagram.com/talenthubglobal/ Twitter X @ https://twitter.com/TalentHubGlobal We hope you enjoy the episode!…
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