Beyond Borders Transforming E-commerce Returns with Katherine Lehman at Shop Talk

Talk Commerce

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1M ago 12:57

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My conversation with Return Bear CMO Katherine Lehman explores innovative solutions for streamlining cross-border returns in e-commerce, focusing on fulfillment strategies that enhance customer experience and reduce costs. The discussion highlights the importance of efficient logistics in the evolving landscape of online shopping.

We actually forward fulfill to streamline returns.
Bearified is our unique return verification process.
Cross-border shipping can be simplified for customers.
Minimizing time delays is crucial for customer satisfaction.
Innovative fulfillment solutions are essential in e-commerce.
Customer experience is a top priority in logistics.
Return costs can be significantly reduced with proper strategies.
The future of e-commerce logistics is focused on efficiency.
Holding returns for future customers is a smart strategy.
Understanding customer needs drives fulfillment innovations.

Chapters

00:00
Introduction to Return Bear and Its Mission

16:36
Navigating Cross-Border Returns

19:29
Enhancing Customer Experience in Returns

22:13
Sustainability in Returns Management

25:28
Preparing for the Holiday Season Returns

26:30
Final Thoughts and Call to Action

357 episodes

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