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American Express: Scaling AI with Trust, Governance, and Continuous Modernization
Manage episode 479544737 series 2943650
Content provided by Metis Strategy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Metis Strategy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
“Technology at American Express provides the foundation for everything we do at the company,” shares Ravi Radhakrishnan, EVP & CIO of American Express, as he outlines the company’s AI strategy, continuous modernization philosophy, and data-driven customer focus.
In this episode, Ravi offers an inside look at how American Express is evolving its technology foundation to power trust, security, and world-class service. From AI governance to the Intuitive Servicing Portal, he breaks down key strategies shaping the company’s digital future.
Key highlights:
Continuous modernization through foundational technology reuse
AI governance via a Generative AI Council and risk frameworks
Data as a strategic asset for fraud detection and customer personalization
Curating a diverse AI ecosystem with flexible enablement layers
Future trends in AI, including agentic AI and quantum intersections
305 episodes
American Express: Scaling AI with Trust, Governance, and Continuous Modernization
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
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Manage episode 479544737 series 2943650
Content provided by Metis Strategy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Metis Strategy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
“Technology at American Express provides the foundation for everything we do at the company,” shares Ravi Radhakrishnan, EVP & CIO of American Express, as he outlines the company’s AI strategy, continuous modernization philosophy, and data-driven customer focus.
In this episode, Ravi offers an inside look at how American Express is evolving its technology foundation to power trust, security, and world-class service. From AI governance to the Intuitive Servicing Portal, he breaks down key strategies shaping the company’s digital future.
Key highlights:
Continuous modernization through foundational technology reuse
AI governance via a Generative AI Council and risk frameworks
Data as a strategic asset for fraud detection and customer personalization
Curating a diverse AI ecosystem with flexible enablement layers
Future trends in AI, including agentic AI and quantum intersections
305 episodes
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Similar to Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
…
continue reading
Redefining AI is the 2024 New York Digital Award winning tech podcast! Discover a whole new take on Artificial Intelligence in joining host Lauren Hawker Zafer, a top voice in Artificial Intelligence on LinkedIn, for insightful chats that unravel the fascinating world of tech innovation, use case exploration and AI knowledge. Dive into candid discussions with accomplished industry experts and established academics. With each episode, you'll expand your grasp of cutting-edge technologies and ...
…
continue reading
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…
continue reading
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continue reading
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…
continue reading
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