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Shamim Mohammad on CarMax’s Digital-First Journey and the Future of Agentic AI

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Manage episode 477532154 series 2503113
Content provided by Metis Strategy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Metis Strategy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

From used-car retailer to tech-powered industry leader—CarMax is redefining automotive retail. In this episode, Peter High speaks with Shamim Mohammad, EVP and Chief Information and Technology Officer at CarMax, about the company’s bold transformation into a digital-first business.

Shamim shares lessons from his 12+ years with the company, including nearly a decade as CIO and over six years as CTO. He discusses CarMax’s transition to a product operating model, its pioneering use of generative AI tools like Skye and Rhodes, and how data governance, platform agility, and agentic AI are powering customer and associate experiences.

He also reflects on the company’s culture of innovation, his board service at UNFI, and the leadership values that have fueled CarMax’s continued growth.

Key topics include:

  • CarMax’s enterprise AI strategy, from GenAI to Agentic AI
  • Building a strong digital backbone and data foundation
  • Structuring product teams for retail, supply, and shared platforms
  • Managing a complex partner ecosystem for sustained innovation
  continue reading

350 episodes

Artwork
iconShare
 
Manage episode 477532154 series 2503113
Content provided by Metis Strategy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Metis Strategy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

From used-car retailer to tech-powered industry leader—CarMax is redefining automotive retail. In this episode, Peter High speaks with Shamim Mohammad, EVP and Chief Information and Technology Officer at CarMax, about the company’s bold transformation into a digital-first business.

Shamim shares lessons from his 12+ years with the company, including nearly a decade as CIO and over six years as CTO. He discusses CarMax’s transition to a product operating model, its pioneering use of generative AI tools like Skye and Rhodes, and how data governance, platform agility, and agentic AI are powering customer and associate experiences.

He also reflects on the company’s culture of innovation, his board service at UNFI, and the leadership values that have fueled CarMax’s continued growth.

Key topics include:

  • CarMax’s enterprise AI strategy, from GenAI to Agentic AI
  • Building a strong digital backbone and data foundation
  • Structuring product teams for retail, supply, and shared platforms
  • Managing a complex partner ecosystem for sustained innovation
  continue reading

350 episodes

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