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S8:E2 — ‘Modernizing our digital customer experience' — Ganesh Jayaram

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Manage episode 490389471 series 1028233
Content provided by American Airlines. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by American Airlines or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In the latest episode of Tell Me Why, Chief Digital and Information Officer Ganesh Jayaram joins Chief Communications Officer Ron DeFeo to discuss the critical role IT plays in enhancing the operation and customer experience. From app redesigns to new technologies supporting operations and customer interactions, the team is working hard to deliver a seamless digital journey.

  continue reading

77 episodes

Artwork
iconShare
 
Manage episode 490389471 series 1028233
Content provided by American Airlines. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by American Airlines or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In the latest episode of Tell Me Why, Chief Digital and Information Officer Ganesh Jayaram joins Chief Communications Officer Ron DeFeo to discuss the critical role IT plays in enhancing the operation and customer experience. From app redesigns to new technologies supporting operations and customer interactions, the team is working hard to deliver a seamless digital journey.

  continue reading

77 episodes

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