The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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continue reading
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Bad Quality By Design
Manage episode 492078383 series 3388311
Content provided by Testing Peers. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Testing Peers or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Welcome to the latest episode of the Testing Peers podcast.
This time, join David, Chris, Sanne and Beth as we discuss Bad Quality By Design (a more SFW term for ensh!ttifcation).
Where products and services become deliberately less usable or joyful over time, often to drive monetisation. This isn’t accidental degradation, but intentional design choices aimed at nudging users towards subscriptions, upsells, or ad exposure.
Examples the Peers discuss include:
- Getting a “premium” experience temporarily, then losing it unless you pay
- Making it easy to sign up but frustratingly hard to cancel
- Designing mobile apps that force you onto desktop for key actions like unsubscribing
- Cookie banners and friction-heavy consent flows
- UX patterns that prioritise business goals over user experience (e.g. CarPlay’s rigid UI rules)
The group reflect on how this gradual decline in delight has eroded pride in product quality. AI tools, for now, feel delightful by contrast because they’re still in the VC-funded honeymoon phase, but this too may fade. The group calls out the trade-off between "good enough" and genuinely caring about quality.
Twitter (https://twitter.com/testingpeers)
LinkedIn (https://www.linkedin.com/company/testing-peers)
Instagram (https://www.instagram.com/testingpeers/)
Facebook (https://www.facebook.com/TestingPeers)
We’re also now on GoodPods, check it out via the mobile app stores
If you like what we do and are able to, please visit our Patreon to explore how you could support us going forwards: https://www.patreon.com/testingpeers
Thanks to our brand new sponsors – NFocus Testing.
nFocus are a UK based software testing company. They’ve been supporting businesses for 24 years by providing services that include burst resource, accelerated test automation, performance testing and fully managed testing services. In 2021, they launched a Test Automation Academy to create amazing testers and they’ve now created jobs for 48 people in our industry in just under three years!
nFocus were a big part of PeersCon in 2024 and 2025, really grateful for all they do supporting the Testing Peers.
www.nfocus.co.uk and [email protected] for anyone wanting to get in touch.
129 episodes
Share
Manage episode 492078383 series 3388311
Content provided by Testing Peers. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Testing Peers or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Welcome to the latest episode of the Testing Peers podcast.
This time, join David, Chris, Sanne and Beth as we discuss Bad Quality By Design (a more SFW term for ensh!ttifcation).
Where products and services become deliberately less usable or joyful over time, often to drive monetisation. This isn’t accidental degradation, but intentional design choices aimed at nudging users towards subscriptions, upsells, or ad exposure.
Examples the Peers discuss include:
- Getting a “premium” experience temporarily, then losing it unless you pay
- Making it easy to sign up but frustratingly hard to cancel
- Designing mobile apps that force you onto desktop for key actions like unsubscribing
- Cookie banners and friction-heavy consent flows
- UX patterns that prioritise business goals over user experience (e.g. CarPlay’s rigid UI rules)
The group reflect on how this gradual decline in delight has eroded pride in product quality. AI tools, for now, feel delightful by contrast because they’re still in the VC-funded honeymoon phase, but this too may fade. The group calls out the trade-off between "good enough" and genuinely caring about quality.
Twitter (https://twitter.com/testingpeers)
LinkedIn (https://www.linkedin.com/company/testing-peers)
Instagram (https://www.instagram.com/testingpeers/)
Facebook (https://www.facebook.com/TestingPeers)
We’re also now on GoodPods, check it out via the mobile app stores
If you like what we do and are able to, please visit our Patreon to explore how you could support us going forwards: https://www.patreon.com/testingpeers
Thanks to our brand new sponsors – NFocus Testing.
nFocus are a UK based software testing company. They’ve been supporting businesses for 24 years by providing services that include burst resource, accelerated test automation, performance testing and fully managed testing services. In 2021, they launched a Test Automation Academy to create amazing testers and they’ve now created jobs for 48 people in our industry in just under three years!
nFocus were a big part of PeersCon in 2024 and 2025, really grateful for all they do supporting the Testing Peers.
www.nfocus.co.uk and [email protected] for anyone wanting to get in touch.
129 episodes
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Similar to Testing Peers
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
…
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The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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continue reading
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Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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