Behind the Desk: Biologic Coordinators Share What’s Working (and What’s Not)

That's Derm Good!

This week on That’s Derm Good!, we’re doing things a little differently. In partnership with BC Educators, we’re bringing you a powerful and honest roundtable discussion featuring experienced Biologic Coordinators from across the country. These behind-the-scenes heroes sat down with Janelle to share their real-world experiences navigating the ever-changing world of patient access and biologic support.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

In this open forum, panelists discuss the growing complexity of prior authorizations, appeals, and insurance hurdles—and how they stay grounded despite the pressure. They highlight the emotional labour that comes with the job, from managing patient frustration to setting boundaries and avoiding burnout, all while trying to provide timely and compassionate care.

To download the dosing worksheets mentioned in this episode, click here. If you are interested in learning more about BC Educators, email [email protected] or sign up for the monthly BC Insider Newsletter so you don't miss any updates.

You’ll hear about challenges with documentation, the disconnect between providers and coordinators, and how small wins—like a same-day approval or a grateful patient—can be deeply meaningful. The panelists also share the systems and workflows that help them stay organized, including the importance of templates, collaboration, and provider education.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners and creatives.