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Improve Derm Patient Experiences with Better Healthcare Processes feat. Kelly Poole
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Kelly Poole, founder and consultant at The Improvement Space, joins That's Derm Good! to discuss her 20 years of healthcare experience. Kelly is also the VP of Operational Excellence at a large healthcare company and worked as a nurse. Kelly's varied expertise allowed her to notice a pattern in medical offices: lacking outlines, streamlining, and documenting processes was the foundation of inconsistencies and frustration. This episode will inspire you to improve your derm office (and everything around you!).
DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.
Understanding healthcare processes involves recognizing the various steps in delivering care, from patient registration to treatment and follow-up. Kelly emphasizes "creating the accountability and the sustainability of that change." Healthcare organizations can monitor compliance and make necessary adjustments by establishing clear expectations and metrics for success.
You cannot streamline what you don't know! Documenting processes is equally important, as it provides a clear framework for performing tasks, which allows teams to understand their roles and responsibilities. Once processes are documented, organizations can begin to streamline workflows, ensuring everyone understands their roles and creating accountability for each step in the process.
Identifying and improving healthcare processes feels overwhelming, but working with a consultant like Kelly can benefit any derm office. Understanding processes enables organizations to identify problems, streamline workflows, and invest in process documentation, training, and a culture of continuous improvement. When we improve one process, derm offices can deliver high-quality care to their patients.
This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.
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