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REMASTERED: Magic or Misery, with Shep Hyken (Customer Service, Business, Management, Leadership)
Manage episode 461057128 series 2929203
Content provided by Southwestern Family of Podcasts. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Southwestern Family of Podcasts or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Shep Hyken, Chief Amazement Officer of Shepard Presentations, customer service and experience expert, author, and speaker, explains the true meaning of being "helpful", why it takes one to say yes, but two to say no, finding moments of magic, misery, and mediocrity, and the handy index card trick for your staff.
509 episodes
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Manage episode 461057128 series 2929203
Content provided by Southwestern Family of Podcasts. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Southwestern Family of Podcasts or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Shep Hyken, Chief Amazement Officer of Shepard Presentations, customer service and experience expert, author, and speaker, explains the true meaning of being "helpful", why it takes one to say yes, but two to say no, finding moments of magic, misery, and mediocrity, and the handy index card trick for your staff.
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Similar to The Action Catalyst
A guide to the unique mindset and approach that drives Silicon Valley style disruption. Build product, raise money, and scale your startup like the best. TSP hosts Chris Saad and Yaniv Bernstein share practical advice based on decades of experience at Google, Uber, and their own startups.
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