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AI Assistants for Agents to Enhance Support and Satisfaction - with Venk Korla of HGS

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Manage episode 465989476 series 2921814
Content provided by Daniel Faggella. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Daniel Faggella or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Today’s guest is Venkatesh Korla, President and CEO of HGS Americas. Venkatesh joins Daniel Faggella, CEO and Head of Research at Emerj AI Research, to explore how enterprises can leverage generative AI to enhance customer experience (CX). Their discussion delves into the balance between automation and human empathy, focusing on strategies to minimize hallucinations and improve service efficiency while maintaining customer satisfaction. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

  continue reading

46 episodes

Artwork
iconShare
 
Manage episode 465989476 series 2921814
Content provided by Daniel Faggella. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Daniel Faggella or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Today’s guest is Venkatesh Korla, President and CEO of HGS Americas. Venkatesh joins Daniel Faggella, CEO and Head of Research at Emerj AI Research, to explore how enterprises can leverage generative AI to enhance customer experience (CX). Their discussion delves into the balance between automation and human empathy, focusing on strategies to minimize hallucinations and improve service efficiency while maintaining customer satisfaction. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

  continue reading

46 episodes

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