))
Episode 4: Banking pasts and futures, with Dan Jermyn of Commonwealth Bank
Manage episode 341103382 series 3394872
Content provided by Liz Williams and Zena Assaad, Liz Williams, and Zena Assaad. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Liz Williams and Zena Assaad, Liz Williams, and Zena Assaad or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode, we chat with Dan Jermyn, Chief Decision Scientist for Commonwealth Bank of Australia, about an artificial intelligence-enabled digital system the bank uses to communicate with its 15 million+ customers. As you’ll hear in the episode, Dan has a track record of leading teams involved in creating groundbreaking data-driven tools for the financial sector in both the UK and Australia. We invited him to join us today to talk about the Customer Engagement Engine or CEE – a system that uses customer data and artificial intelligence to help the bank communicate with its customers across all of its platforms. CEE is fast becoming a fundamental part of how CBA thinks about engaging with its customers, and is one example of how digital infrastructure with the capacity to connect data to action has the potential to shape the future.
…
continue reading
This episode was inspired by work co-host Liz Williams has been doing on the Algorithmic Futures Policy Lab, a collaboration between the Australian National University (ANU) Centre for European Studies, ANU School of Cybernetics, ANU Fenner School of Environment and Society, DIMACS at Rutgers University, and CNRS LAMSADE. The Algorithmic Futures Policy Lab is supported by an Erasmus+ Jean Monnet grant from the European Commission.
Disclaimers
The European Commission support for the Algorithmic Futures Policy Lab does not constitute an endorsement of the contents of the podcast or this webpage, which reflect the views only of the speakers or writers, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
All information we present here is purely for your education and enjoyment and should not be taken as advice specific to your situation.
Episode Credits
Podcast Creator – Liz Williams
Hosts – Zena Assaad, Liz Williams
Guest – Dan Jermyn
Producers – Zena Assaad, Liz Williams
Assistant producer – Brenda Martin
Episode artwork – Zena Assaad
Audio editing – Liz Williams
28 episodes
Share
