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The Call Is Coming From Outside the Office: A Guide to Outsourced CSRs
Manage episode 489863631 series 3601342
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This week, we’re talking about one of the biggest game-changers for growing businesses: outsourcing your customer service. If you’ve ever wondered how to get yourself out of the phone-and-email whirlwind without sacrificing customer satisfaction, this episode is for you.
Whether you’re curious about virtual reps, tired of being the complaint department, or ready to reclaim your day — we break down the pros, cons, and must-knows of two popular outsourcing models. Plus, you’ll hear how Brandon and Jason have personally structured, trained, and scaled their customer service teams (with a few war stories along the way).
🧩 What We Covered:
- Overview of The Two Main Outsourcing Models
- Call Center Model
- Dedicated Outsourced Representatives
- Training & Onboarding
- Role & Responsibilities
- Cost Comparisons
- Where to Find Representatives
🍻 Featured Beers:
•Michelob Ultra
•Knotted Root Brewing: Moist Green Organic
https://www.knottedrootbrewing.com/contact
📚 Resources Mentioned:
Loom – For screen-recorded training
Trainual – For building onboarding systems
OnlineJobs.ph – Trusted Freelance Classified
Market Hill - Executive Assistant Agency
📩 Got questions or want help implementing? Hit us up:
Facebook Group: The Beer Garden: Landscape Leaders Roudtable
Facebook Page: IssueID
Youtube: The Beer Garden
Instagram: IssueID
Website: IssueID.io
Email: [email protected]
30 episodes
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