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Episode 424: How PTCI and GOCare are Modernizing Broadband Support
Manage episode 479804843 series 2524020
Content provided by The Broadband Bunch and Pete Pizzutillo. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Broadband Bunch and Pete Pizzutillo or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode of The Broadband Bunch, host Brad Hine welcomes Elizabeth Brown, Marketing Manager at PTCI, and Brandon Johnson, VP of Sales at GOCare, for a discussion on how rural broadband providers are transforming the customer experience through digital communication tools, integration strategies, and real-time support. Elizabeth shares how PTCI’s “Year of the Customer” initiative evolved into a long-term commitment to service excellence—driven by esports events, smart agriculture solutions, AI-powered coaching tools, and a focus on meeting customers where they are, especially in Oklahoma’s rural communities. Brandon explains how GOCare’s unified communication platform empowers service providers by integrating chat, SMS, social, and backend systems into a single interface, dramatically improving customer engagement and responsiveness. From rural innovation and AI call coaching to the future of NTCA’s marketing mission, this episode offers a thoughtful look into how small-town ISPs are leading big changes in broadband service delivery.
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Manage episode 479804843 series 2524020
Content provided by The Broadband Bunch and Pete Pizzutillo. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Broadband Bunch and Pete Pizzutillo or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode of The Broadband Bunch, host Brad Hine welcomes Elizabeth Brown, Marketing Manager at PTCI, and Brandon Johnson, VP of Sales at GOCare, for a discussion on how rural broadband providers are transforming the customer experience through digital communication tools, integration strategies, and real-time support. Elizabeth shares how PTCI’s “Year of the Customer” initiative evolved into a long-term commitment to service excellence—driven by esports events, smart agriculture solutions, AI-powered coaching tools, and a focus on meeting customers where they are, especially in Oklahoma’s rural communities. Brandon explains how GOCare’s unified communication platform empowers service providers by integrating chat, SMS, social, and backend systems into a single interface, dramatically improving customer engagement and responsiveness. From rural innovation and AI call coaching to the future of NTCA’s marketing mission, this episode offers a thoughtful look into how small-town ISPs are leading big changes in broadband service delivery.
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Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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