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The Business of Healthcare, Episode 112: Consumerizing Healthcare — The CRM Revolution
Manage episode 378193302 series 2781073
Content provided by Jimmie Markham and Center for Healthcare Leadership. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jimmie Markham and Center for Healthcare Leadership or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode, Amit Khanna, senior vice president and general manager of Salesforce’s Health & Life Sciences division, and host Dr. Bob Kaiser delve into the fascinating transformation happening within the healthcare industry, driven by the integration of Customer Relationship Management (CRM) systems. The episode explores how CRM technology, originally designed for business-client interactions, is being leveraged to "consumerize" the healthcare system, ultimately benefiting both patients and healthcare providers.
129 episodes
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Manage episode 378193302 series 2781073
Content provided by Jimmie Markham and Center for Healthcare Leadership. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jimmie Markham and Center for Healthcare Leadership or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode, Amit Khanna, senior vice president and general manager of Salesforce’s Health & Life Sciences division, and host Dr. Bob Kaiser delve into the fascinating transformation happening within the healthcare industry, driven by the integration of Customer Relationship Management (CRM) systems. The episode explores how CRM technology, originally designed for business-client interactions, is being leveraged to "consumerize" the healthcare system, ultimately benefiting both patients and healthcare providers.
129 episodes
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Similar to The Business of Healthcare Podcast
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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