The daily drama of money and work from the BBC.
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Episode 56 - Welcome to the new world of customer service.
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Manage episode 223380859 series 1462884
Content provided by Andrew Griffiths and Bree James, Andrew Griffiths, and Bree James. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Andrew Griffiths and Bree James, Andrew Griffiths, and Bree James or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
We came across an interesting quote recently that said “if you have a major customer complaint in 2018 you may not be around in 2019”. Whilst this may sound melodramatic, there is some truth to it. Customers have changed so much in the past few years and in reality, the change has just begun. Customers have power and they are certainly not afraid to use it. For most businesses the area that can let them down is communication. The single biggest customer service complaint is that businesses don’t get back to their customers when they say they will. Simply make a conscious effort to become a great communicator and you are miles ahead of your competitors. So in this episode of the Business Over Breakfast Show, we take a new look at an old topic and aim to provide some practical advice on coming to grips with this new world of customer service. We hope you get a great deal out of this episode. Buy the BOB Vol 1 Book - https://www.booktopia.com.au/business-over-breakfast-vol-1-andrew-and-james-bree-griffiths/prod9780987406668.html Bree James website - https://breejames.com/ PakMag - https://pakmag.com.au/ Bree James PakMag podcast - https://pakmag.com.au/podcast Andrew Griffiths website - https://www.andrewgriffiths.com.au/ Authorville - https://authorville.com.au/ Andrew’s weekly INC column - https://www.inc.com/author/andrew-griffiths Andrew’s Flying Solo column - https://www.flyingsolo.com.au/member/andrew-griffiths
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67 episodes
MP3•Episode home
Manage episode 223380859 series 1462884
Content provided by Andrew Griffiths and Bree James, Andrew Griffiths, and Bree James. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Andrew Griffiths and Bree James, Andrew Griffiths, and Bree James or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
We came across an interesting quote recently that said “if you have a major customer complaint in 2018 you may not be around in 2019”. Whilst this may sound melodramatic, there is some truth to it. Customers have changed so much in the past few years and in reality, the change has just begun. Customers have power and they are certainly not afraid to use it. For most businesses the area that can let them down is communication. The single biggest customer service complaint is that businesses don’t get back to their customers when they say they will. Simply make a conscious effort to become a great communicator and you are miles ahead of your competitors. So in this episode of the Business Over Breakfast Show, we take a new look at an old topic and aim to provide some practical advice on coming to grips with this new world of customer service. We hope you get a great deal out of this episode. Buy the BOB Vol 1 Book - https://www.booktopia.com.au/business-over-breakfast-vol-1-andrew-and-james-bree-griffiths/prod9780987406668.html Bree James website - https://breejames.com/ PakMag - https://pakmag.com.au/ Bree James PakMag podcast - https://pakmag.com.au/podcast Andrew Griffiths website - https://www.andrewgriffiths.com.au/ Authorville - https://authorville.com.au/ Andrew’s weekly INC column - https://www.inc.com/author/andrew-griffiths Andrew’s Flying Solo column - https://www.flyingsolo.com.au/member/andrew-griffiths
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67 episodes
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