Episode 56 - Welcome to the new world of customer service.

The Business Over Breakfast Podcast

We came across an interesting quote recently that said “if you have a major customer complaint in 2018 you may not be around in 2019”. Whilst this may sound melodramatic, there is some truth to it. Customers have changed so much in the past few years and in reality, the change has just begun. Customers have power and they are certainly not afraid to use it. For most businesses the area that can let them down is communication. The single biggest customer service complaint is that businesses don’t get back to their customers when they say they will. Simply make a conscious effort to become a great communicator and you are miles ahead of your competitors. So in this episode of the Business Over Breakfast Show, we take a new look at an old topic and aim to provide some practical advice on coming to grips with this new world of customer service. We hope you get a great deal out of this episode. Buy the BOB Vol 1 Book - https://www.booktopia.com.au/business-over-breakfast-vol-1-andrew-and-james-bree-griffiths/prod9780987406668.html Bree James website - https://breejames.com/ PakMag - https://pakmag.com.au/ Bree James PakMag podcast - https://pakmag.com.au/podcast Andrew Griffiths website - https://www.andrewgriffiths.com.au/ Authorville - https://authorville.com.au/ Andrew’s weekly INC column - https://www.inc.com/author/andrew-griffiths Andrew’s Flying Solo column - https://www.flyingsolo.com.au/member/andrew-griffiths