))
Serving the community starts with listening to them
Manage episode 426589092 series 3233433
Content provided by Adam Jaffrey and Callo Consulting. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adam Jaffrey and Callo Consulting or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Greg Curcio is the Director of Customer and Performance for Knox City Council. Knox is located in Melbourne’s southeast and is one of Victoria’s most populous municipalities with over 165,000 residents calling Knox home.
In this episode, Greg shares his journey to Knox City Council and emphasises the importance of community engagement and maintaining the human element in the contact centre. He explains the unique challenges faced by contact centres for local government including the need for operators to manage everything from rates to who to call when you need a tree cut down.
Resources and links:
Connect:
This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.
63 episodes
Share
