S2 E25: Using Patient Feedback Surveys to Improve Retention

The Clinical Entrepreneur

Have you ever thought everything was going just fine in your practice… only to realize (a little too late) that your patients were quietly confused, overwhelmed, or even frustrated?

Yikes. 😬

The truth is, your patients are the only ones who can tell you how your practice is actually doing - and if you’re not asking for feedback, you’re flying blind.

In this episode, I’m breaking down four super simple (and low-tech!) ways to collect patient feedback that will help you:

• Identify areas that need improvement

• Provide a better patient experience

• Create stronger relationships and better patient retention

• AND gather raving testimonials that do your marketing for you

We’ll talk about what to ask, when to send your survey, how to use tools like Google Forms or Typeform, and how the Net Promoter Score (NPS) can give you a quick pulse check on how things are really going behind the scenes.

This podcast is all about creating a simple process that allows your patients to provide real-time feedback about their experience and collect their raving reviews at the same time.

Here’s What You’ll Learn in This Episode:

• The 4 survey types every practice should be using

• How to use feedback to increase retention and reduce drop-off

• The one NPS question that shows who’s loyal - and who might potentially sabotage you

• How to use tools like Google Forms, Typeform, and Practice Better to make it simple and streamlined

• Exactly what to ask (and when) to collect glowing testimonials

If you’ve ever wondered what your patients really think about working with you or how to get more meaningful feedback, this is your sign to just start asking.

And I’ll walk you through how to do it, step by step.

Want More Support? Here’s Where You Can Find It:

🎓 Clinical Business Academy — Get step-by-step coaching to help you streamline your systems, grow your revenue, and build a business that works for YOU 📚 Clinical Mastery Facebook Group — Join our free community of like-minded practitioners for peer support, resources, and connection

🎁 Grab the free resource: The Patient Feedback Roadmap to download the survey templates, email scripts, and everything you need to make this ridiculously easy to implement right away!

Subscribe & Review:

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