The Connection: Where Tech Meets Humanity In Healthcare podcast

#Tech #Fitness #Society #Conversations #Medicine #Somalia #Alex Bristow #Liz Jones #Darren Kilroy #Patient Stories #Healthcare Technology #Healthtech #Healthcare Leadership #Best Healthcare Podcasts #Healthcare #NHS #Healthcare Data #Leadership And Management In Healthcare

30:55

A secret field that summons lightning. A massive spiral that disappears into a salt lake. A celestial observatory carved into a volcano. Meet the wild—and sometimes explosive—world of land art, where artists craft masterpieces with dynamite and bulldozers. In our Season 2 premiere, guest Dylan Thuras, cofounder of Atlas Obscura, takes us off road and into the minds of the artists who literally reshaped parts of the Southwest. These works aren’t meant to be easy to reach—or to explain—but they just might change how you see the world. Land art you’ll visit in this episode: - Double Negative and City by Michael Heizer (Garden Valley, Nevada) - Spiral Jetty by Robert Smithson (Great Salt Lake, Utah) - Sun Tunnels by Nancy Holt (Great Basin Desert, Utah) - Lightning Field by Walter De Maria (Catron County, New Mexico) - Roden Crater by James Turrell (Painted Desert, Arizona) Via Podcast is a production of AAA Mountain West Group.…

The Connection: Where Tech Meets Humanity in Healthcare

Series home•Feed

The Connection: Where Tech Meets Humanity in Healthcare is your go-to podcast that explores the intersection of technology and human-centred care within the health and care sector. Brought to you by RLDatix, we navigate how software solutions are connecting healthcare operations and supporting the working lives of health care professionals, with safer care at the centre. With insights from leaders in healthcare and technology, The Connection delves into the complexities of health and care systems, innovative practices, and the deep impact of technology on healthcare delivery and patient care. Join us as we uncover the stories behind the tech, offering actionable insights and fostering discussions that bridge the gap between technology and health care services.

12 episodes

The Connection: Where Tech Meets Humanity in Healthcare

updated 6 days ago

Series home•Feed

12 episodes

All episodes

1
Clinical Leadership: The Key to Successful Digital Health Implementation 23:17

6 days ago23:17

23:17

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix. In this episode, Liz Jones and Darren Kilroy are joined by Henry Morriss, Director of Clinical Informatics at Manchester Foundation Trust, to share insights into the evolving landscape of digital healthcare and AI implementation. What You’ll Learn: How to successfully manage digital transformation while supporting staff across different levels of tech literacy The critical role of clinical leadership in implementing healthcare technology systems Why addressing digital inequalities is essential when introducing new healthcare technologies How to balance AI implementation with practical clinical benefits and validated outcomes How digital tools are revolutionising patient history documentation and information sharing Dr. Henry Morriss serves as the Director of Clinical Informatics at Manchester Foundation Trust, one of the largest NHS trusts in the UK. With dual specialities in emergency medicine and intensive care, Henry Morriss has evolved from his clinical roots to become a pioneering figure in healthcare digitalisation. His journey includes serving as Chief Medical Informatics Officer (CMIO) and leading the successful implementation of the EPIC Electronic Health Record system across the trust's ten hospitals. Currently heading the clinical informatics team, Henry is at the forefront of integrating artificial intelligence and digital solutions in healthcare while ensuring clinical leadership remains central to technological advancement. Episode Highlights [10:07 - 14:58] The Hidden Costs of Change in Health Tech Change, even small ones, can throw people off. Whether it's tweaking a font or rolling out a new digital system, it's not just about the tech; it's about how well you support the people using it. Don't underestimate the human side of transformation. Communicate clearly, explain why the change matters, show the benefits, and make sure support teams stick around beyond launch. [16:01 - 17:33] Tackling Health Inequalities with Tech To truly tackle health inequalities in diverse communities like Manchester, digital solutions must be inclusive by design. That means simplifying tech for those who are comfortable with it while freeing up time to support those who aren't. It also requires looking beyond healthcare, working with city councils to improve digital literacy, expand infrastructure, and ensure no one is left behind. [17:33 - 20:24] AI, Predictive Models, and Data Academies AI isn't a magic fix for the NHS. However, it can be a powerful tool when paired with the right data, staff training, and clear strategy. As the NHS gears up for its 10-year plan, success will depend on improving data literacy across the board, building trust in tech, and focusing on real-world impacts, like using predictive models not just to forecast missed appointments but to take actionable steps that actually get patients through the door. 👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉 To find out more, visit rldatix.com. 🏥 Episode Resources Henry Morriss on LinkedIn NHS Website Liz Jones on Linkedin Darren Kilroy on LinkedIn RLDatix Website The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so…

1
Technology as a Partnership: Breaking down Barriers in Healthcare Innovation 33:11

7 weeks ago33:11

33:11

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix. In this episode, Liz Jones and Darren Kilroy are joined by Sam Shah, a key voice in digital health, clinical policy, and public health, to share insights on the evolving role of technology in healthcare. What You’ll Learn: The three critical ingredients for successful digital transformation Addressing common fears about AI replacing jobs The framework for breaking down information governance barriers through better understanding of existing regulations How to create effective procurement partnerships between healthcare organizations and technology vendors The importance of balancing technology implementation with business change management and cultural transformation Sam is a distinguished healthcare leader with expertise spanning clinical practice, digital transformation, and medical regulatory law. As both a clinician and lawyer, he has held key roles in NHS digital transformation and private healthcare, showcasing a unique ability to bridge technology implementation with practical healthcare delivery. His experience includes launching major eCommerce platforms, leading digital health initiatives, and working across international healthcare systems. 👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉 To find out more, visit rldatix.com. 🏥 Episode Highlights [06:42 - 10:55] Will AI Take Our Jobs? AI isn't here to replace jobs; it's here to enhance them. Change takes time, and while some roles may evolve, the reality is that we're entering an era where we'll rely on AI to do our jobs better, not lose them. In sectors like healthcare, where long wait times and resource shortages persist, AI can help improve access and efficiency without eliminating human roles. The key is designing AI solutions that are user-centric, adaptable, and personalized to specific needs. [10:55 - 14:35] Why Healthcare Tech Often Fails Clinicians Technology in healthcare should make clinicians' lives easier, not add to their cognitive load. Too often, new tools are imposed without considering the real-world pressures of fast-paced environments, where staff have little time to adapt. True success comes from co-creating solutions with those who actually use them, who often hold the system together in unseen ways. [14:35 - 21:38] What Tech Companies Need to Know About Healthcare Tech companies working with healthcare need to rethink their approach. Successful partnerships aren't just about selling solutions but about building relationships that allow for flexibility and long-term innovation. Companies should proactively identify gaps in customer expectations, offer insights from global successes, and create contracts that leave room for iteration and improvement. 👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉 To find out more, visit rldatix.com. 🏥 Quotes for Snippets “I can tell you there are always three ingredients: having a strategy that the leadership commits to, having a resourcing plan that is realistic, and having the organizational design to bring about that change and make it happen.” — Sam Shah “Make sure you're kind of willing to adapt. Technology is going to face us in every part of what we do, whether it's our personal lives or professional lives.” — Sam Shah “We are likely to live through an era where we can't do our jobs without technology.” — Sam Shah “We no longer need to have one career or one profession. It's okay to switch every few years if you feel like it. And if you don't and you wanna do the same thing, that's also okay.” — Sam Shah Episode Resources Sam Shah on LinkedIn Neom Website Liz Jones on Linkedin Darren Kilroy on LinkedIn RLDatix Website The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so…

1
The NHS Productivity Puzzle: How Workforce Tech Can Help 22:04

10 weeks ago22:04

22:04

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix. In this episode, Darren Kilroy, Medical Director at RLDatix, and Liz Jones, Chief Customer Officer at RLDatix, discuss the annual NHS Operational Planning Guidance and its significance in the context of the upcoming ten-year plan. They explore how healthcare organisations facing efficiency and productivity targets can find sustainable improvements without constantly seeking revolutionary changes. Here are some talking points from the conversation: The challenge of finding new ideas for efficiency when organisations are "out of ideas" How small, incremental improvements can lead to significant productivity gains The concept of "living within your means" and its application to healthcare finances The growing role of data and technology in healthcare planning and delivery Integrating community care and reducing fragmentation in patient journeys The importance of including patient and carer perspectives in healthcare planning Through personal anecdotes and professional insights, Darren and Liz highlight the human impact of policy decisions and technology implementation. Their conversation moves beyond abstract planning to consider how operational changes affect both healthcare staff and patients, particularly in community settings. 👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉 To find out more, visit rldatix.com. 🏥 Episode Highlights [00:59 - 04:52] The Challenge of Innovation in NHS Planning The operational planning guidance returns annually, but this year feels more significant due to the upcoming ten-year plan. Healthcare leaders express being "out of ideas" for achieving 4% productivity and 1% efficiency savings. Darren challenges this notion, emphasising that innovation doesn't require revolutionary ideas but rather doing existing things better through tenacity and continuous improvement. Small, incremental changes in areas like job planning can collectively deliver significant efficiency gains. [05:26 - 07:40] Living Within Your Means The concept of "living within your means" is explored as a central theme in healthcare planning. Darren discusses the importance of setting honest expectations about available finances while showing how working differently and leveraging technology can help liberate additional funding. Liz highlights the misalignment often seen between nursing teams' budgets and finance departments, suggesting opportunities for improvement through better coordination and resource visibility. [11:42 - 19:28] Community Care and Personal Experience Drawing from personal experience as a family carer, Liz shares insights about navigating fragmented community healthcare services. She describes challenges like uncoordinated care teams, redundant equipment deliveries, and the intimate nature of home care. The conversation explores how technology could improve coordination between hospital services, neighbourhood teams, and other community providers. They discuss the potential idea of giving family carers visibility of staff rosters and including them more formally in the care team. 👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉 To find out more, visit rldatix.com. 🏥 Episode Resources Liz Jones on Linkedin Darren Kilroy on LinkedIn RLDatix Website The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so…

1
Turning Healthcare Data into Action with Andy Cowper & Will Browne 17:01

13 weeks ago17:01

17:01

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix. In this special guest-hosted episode, recorded at the RLDatix Connected Health and Care Summit 2024, Andy Cowper, Owner and Editor of Health Policy Insight, is joined by Will Browne, Chief Technology Officer at Emrys Health, to explore the transformative role of data and technology in healthcare. Here are some talking points from the conversation: The importance of collaboration between data scientists and clinicians What role does organisational culture play in leveraging data effectively Critical challenges posed by technology and how to overcome them Practical solutions to improve healthcare workflows Will has a strong background in data analytics, driven by a passion for uncovering truths through data to inform better decision-making. In his role at Emrys Health, Will is dedicated to enhancing patient information management and accelerating diagnostic innovation for improved health outcomes. Andy is the Editor of Health Policy Insight and has been a journalist covering health policy for 22 years. He is the author of "Cowper's Cut" and contributes regularly as a columnist for the British Medical Journal and Civil Service World. 👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉 To find out more, visit rldatix.com. 🏥 Episode Resources Andy Cowper on LinkedIn Will Browne on LinkedIn Emrys Health Website Liz Jones on Linkedin Darren Kilroy on LinkedIn RLDatix Website Episode Highlights [02:48 - 04:30] Enhancing Healthcare Improving healthcare jobs requires two key changes: harnessing data effectively and simplifying technology. Combining data science with clinical expertise is a game-changer, yet often overlooked, as many still see data as just a means to create dashboards. At the same time, clunky technology makes work harder instead of easier. To attract and retain talent, prioritize smarter, user-friendly systems and fully integrate data into decision-making processes. [04:30 - 10:15] From Data to Impact Humility and curiosity are the secret ingredients for making data impactful. Instead of treating dashboards as magical answers or fixating on endless metrics, organisations thrive when diverse expertise comes together to interpret data, ask questions, and focus on actionable insights. A culture that values open conversations acknowledges failures without fear, and aligns data-driven efforts with clear goals ensures that information drives meaningful change. [10:15 - 13:47] Building Teams That Thrive Building a strong organisational culture is about fostering genuine human connections and creating an environment where people feel energized and valued. The best-performing teams prioritize small moments of joy, humor, and trust, like playing a quick team game or sharing laughs in meetings. These seemingly intangible elements create a sense of belonging and motivation that makes people want to step up, even during tough times. 👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉 To find out more, visit rldatix.com. 🏥 The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so…

1
Why Healthcare Careers Offer Endless Opportunities with Peter Carter 21:03

16 weeks ago21:03

21:03

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, hosted by Liz Jones and Darren Kilroy, brought to you by RLDatix. In this episode, recorded at the RLDatix Connected Health and Care Summit 2024, Peter Carter, former General Secretary of the Royal College of Nursing, joined us to discuss the diverse career paths in healthcare. Here are some talking points from the conversation: Why it is important to promote the positive aspects of nursing The potential for diverse career paths within the NHS The critical need for better remuneration and working conditions to improve retention rates among healthcare professionals How technology and innovation impact healthcare Peter is a seasoned healthcare leader with a rich background in nursing and management. Initially drawn to psychiatric nursing by a friend's encouragement, Peter quickly discovered his passion for the field, leading to dual qualifications in nursing. His career trajectory took him from frontline nursing to management, culminating in a 12-year tenure as Chief Executive of the Central and North West London NHS Trust. He later served as the General Secretary of the Royal College of Nursing for nine years, where he advocated for nursing professionals and the importance of patient care. 👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉 To find out more, visit rldatix.com. 🏥 Episode Resources Peter Carter on X Liz Jones on Linkedin Darren Kilroy on LinkedIn RLDatix Website The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so…

1
Winter Reflections: Health Technology and Humanity in 2024 15:18

19 weeks ago15:18

15:18

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, hosted by Liz Jones and Darren Kilroy, brought to you by RLDatix. In our last episode for 2024, we reflect on the unique challenges of healthcare during the winter months. Here are some talking points from the conversation: Patient flow bottlenecks The evolution of triage systems What impact do performance league tables have on healthcare The importance of collaboration between healthcare providers and local authorities The rewards and frustrations of working in healthcare 👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉 To find out more, visit rldatix.com. 🏥 Episode Highlights [01:34 - 05:40] Inside the Realities of Emergency Medicine Emergency medicine is a tale of two seasons: summers bring a fast-paced rhythm with injuries like trampoline accidents and garden casualties, while winter presents unique challenges as we care for patients with more complex medical needs. Despite ongoing efforts to streamline care efficiency, challenges in coordination often lead to delays and higher admission rates. Effective integration of care, supported by accessible resources and communication, is essential to alleviate pressure on emergency departments and improve outcomes for patients. [05:40 - 11:22] League Tables in Healthcare Performance league tables in healthcare can be valuable when designed thoughtfully, measuring meaningful metrics and incentivising improvement with tangible support like resources or better workforce models. However, when they prioritise speed over quality, they can lead to short-term decisions that compromise clinical outcomes. Innovations like triage and role specialisation emerged to streamline patient flow and match care to needs efficiently, balancing demand, safety, and cost-effectiveness. 👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉 To find out more, visit rldatix.com. 🏥 The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so…

1
Technology + Humanity in Healthcare: Insights from Dan Michelson, CEO of RLDatix 35:59

20 weeks ago35:59

35:59

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, hosted by Liz Jones and Darren Kilroy, brought to you by RLDatix. In this episode, Dan Michelson, Chief Executive Officer at RLDatix, joined us to share his early reflections on his time in the organization and thoughts on the vital intersection of technology and healthcare. Here are some talking points from the conversation: The importance of human-centered design in health tech Opportunities AI brings to the healthcare workforce, safety, and compliance Rebuilding trust as a critical step to collaboration and innovation in healthcare The future for healthcare technology Dan is the newly appointed CEO at RLDatix, bringing over 30 years of experience in the healthcare technology sector. With a background that spans operations redesign, strategy consulting, and a deep commitment to improving patient care, he stresses the importance of viewing healthcare technology through the lens of human impact rather than mere data. Dan's philosophy centers on the idea that the software developed by RLDatix is not just about bits and bytes but about enhancing the lives of individuals and communities. 👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉 To find out more, visit rldatix.com. 🏥 Episode Resources Dan Michelson on LinkedIn Liz Jones on Linkedin Darren Kilroy on LinkedIn RLDatix Website The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so…

1
Why AI and Healthcare Tech Needs to Work for People with Professor Alison Leary 22:30

22 weeks ago22:30

22:30

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, hosted by Liz Jones and Darren Kilroy, brought to you by RLDatix. In this episode, recorded at the RLDatix Connected Health and Care Summit 2024, Professor Alison Leary, Chair of Healthcare and Workforce Modelling at London South Bank University, joined us to discuss the evolving role of technology in enhancing healthcare without losing the human touch. Here are some talking points from the conversation: Why the latest shift in healthcare workforce planning could be a game-changer How AI can ease clinicians' burden without compromising care Strategic data collection for improved patient outcomes Why community care is overlooked and how we can fix that Alison is an independent healthcare consultant and researcher based in London. With global experience, she has worked on projects for the UK National Health Service and various government, commercial, statutory, and charitable organisations. Alison is also a Senior Consultant in Human Resources for Health at the World Health Organization, a Professor at the University of South-Eastern Norway and Canterbury Christ Church University, as well as a Member Board of Trustees at NLCFN. 👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉 To find out more, visit rldatix.com. 🏥 Episode Resources Professor Alison Leary on LinkedIn London South Bank University Website World Health Organization Website University of South-Eastern Norway Website NLCFN Website Canterbury Christ Church University Website Liz Jones on Linkedin Darren Kilroy on LinkedIn RLDatix Website The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so…

1
Patient-Centred Safety and Innovation with Marcos Manhaes of NHS England 39:22

25 weeks ago39:22

39:22

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, hosted by Liz Jones and Darren Kilroy, brought to you by RLDatix. This week, Marcos Manhaes, Associate Director of Commercial Systems, Data, and Insight at NHS England, joins us to share insights into the evolving intersection of technology and patient safety, offering a glimpse into the future of healthcare innovation. Here are some talking points from the conversation: Marcos' driving force behind patient safety How data allows healthcare professionals to meet patient demands for real-time, personalised care The role of staff engagement and AI innovation in enhancing patient safety Strategies for making a difference in patient safety Marcos Manhaes is a dedicated and ambitious senior professional with over 30 years of successful experience in allowing businesses to be more innovative, efficient, and sustainable through effective use of data and business analysis. He has vast experience working with private international organisations, public hospitals, and UK national public health bodies. 👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉 To find out more, visit rldatix.com. 🏥 Episode Resources Marcos Manhaes on LinkedIn NHS England Website Liz Jones on Linkedin Darren Kilroy on LinkedIn RLDatix Website Episode Highlights [04:15 - 08:28] Turning Pain into Purpose Many people working in patient safety are driven by personal experiences, either a desire to fix something wrong in healthcare or to give back because they or a loved one received great care. Whether motivated by bad outcomes or a positive experience, they often find purpose and healing through their work, using their passion to make healthcare better for others. [08:28 - 14:01] Healthcare's Data Revolution Healthcare is finally catching up with the data revolution, thanks to growing demand from patients and staff for real-time, accessible information. People expect healthcare to mirror the seamless experiences they have in other sectors, like receiving quick updates and easy access to their own data. As we integrate technology, the key is keeping the patient experience at the centre while ensuring clinicians have the right data at the right time, all while maintaining privacy. [21:37 - 29:58] Enhancing Patient Safety One of the biggest highlights in patient safety has been the incredible engagement of frontline staff in voluntarily reporting incidents, from only a few hundred reports to over 2.6 million annually. Additionally, AI and robotics are boosting efforts to improve patient safety by reducing human error and automating tasks like monitoring, medication, and nutrition management. AI may also play a huge role in mental health and elderly care. The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so…

1
Creating a Culture of Safety Through Listening and Collaboration with Helen Hughes 42:39

28 weeks ago42:39

42:39

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, hosted by Liz Jones and Darren Kilroy, brought to you by RLDatix. This week, Helen Hughes, Chief Executive at Patient Safety Learning, joins us to explore how people, technology, and healthcare come together to create great experiences and support patient safety. Here are some talking points from the conversation: The true scope of patient safety Why healthcare leaders must prioritise patient safety How to make patient safety everyone's job Essential principles for electronic patient system (EPS) success Helen brings over 30 years of executive experience in transformational change, leadership, and healthcare management in the UK and internationally. She has held key roles, including COO at the Parliamentary and Health Service Ombudsman and Director of Strategy and Change at the Alzheimer's Society. A qualified accountant with a strong governance background, Helen has been recognized as a HIMSS Future50 Global Leader and was honoured as Woman of the Year in 2021. 👉 RLDatix is revolutionising how healthcare professionals interact with software in their daily operations. Our unique approach lies in deeply understanding the complexities of healthcare systems and providing technological solutions that not only aim for operational efficiency and safety but also enhance job satisfaction and productivity. 🎉 Resources and links below to learn more about Helen & Patient Safety Learning 👇 The Hub Policy blogs Blueprint for Action EPR: Putting patient safety at the heart of implementation To find out more, visit rldatix.com. 🏥 Episode Highlights [03:52 - 08:01] The True Scope of Patient Safety Clinical safety focuses on the technical success of procedures, like a well-stitched wound, while patient safety is much broader. It involves creating a supportive environment where everything from proper labelling to adequate lighting is in place, ensuring that clinicians can perform their best work. It also includes emotional aspects, ensuring patients feel heard, safe, and respected. [13:30 - 20:56] Why Healthcare Leaders Must Prioritise Patient Safety Leadership programs in healthcare often overlook patient safety, focusing more on management skills and less on creating a safety-first culture. This gap can lead to missed opportunities for preventing harm and improving outcomes. Industries like aviation prioritise safety with rigorous standards, and healthcare should follow suit by embedding patient safety into organisational strategies. Leaders must proactively identify and address safety risks, integrating these priorities into the core of their operations to enhance care quality and avoid the costly consequences of unsafe practices. [25:18 - 34:15] How to Make Patient Safety Everyone's Job Incorporating patient safety is about making it a collective responsibility. While expert teams are essential, true safety culture thrives when everyone, from frontline clinicians to leadership, is actively involved and resourced to engage in safety practices. By decentralising safety efforts and embedding them across all roles, organisations can better learn from both successes and setbacks, creating a safer and more responsive environment. [34:15 - 38:32] Essential Principles for Electronic Patient System (EPS) Success Patient Safety Learning’s report, A Blueprint for Action, highlights key insights into the implementation of electronic patient systems (EPS). The report reveals that while EPS is intended to enhance safety, poor implementation can lead to significant issues, including patient record errors or staff burnout. The report, developed from a roundtable discussion with industry experts, outlines ten principles for safer EPS implementation, highlighting that this isn't just a tech project but an organisational improvement effort. 👉 RLDatix is revolutionising how healthcare professionals interact with software in their daily operations. Our unique approach lies in deeply understanding the complexities of healthcare systems and providing technological solutions that not only aim for operational efficiency and safety but also enhance job satisfaction and productivity. 🎉 To find out more, visit rldatix.com. 🏥 The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so…

1
The Intersection of Technology and Humanity in Healthcare with Leigh Malyon at NHS Confed Expo 2024 51:44

28 weeks ago51:44

51:44

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, hosted by Liz Jones and brought to you by RLDatix. This week, we’re coming to you from NHS Confed Expo 2024, and our special guest is Leigh Malyon, Head of Medics at RLDatix. RLDatix is a global enterprise software company offering software and services tailored to healthcare organizations. Here are some talking points from the conversation: The importance of bringing humanity into technology How productivity has become a more prominent topic in healthcare The way there is often more capacity within the system than initially thought, but it is hidden due to inefficient processes The impact of the COVID-19 pandemic on productivity Episode Highlights [06:06 - 07:14] - Healthcare and Hidden Capacity Leigh suggests that productivity is about enabling clinicians to do more of what they are trained for and to eliminate wasteful processes. This includes admin, or “tasks that weren't promoting healthcare for patients and making patients safer”. Leigh says that where he sees real waste is where processes are overly burdensome, with too much paperwork, a lack of visibility, and duplication of effort. He believes that there is often more capacity within the system than initially thought, but it is hidden due to inefficient processes. Leigh emphasizes that productivity is not about “squeezing more out of individuals”. [17:36 - 22:14] Job Planning Liz introduces job planning as a key tool for improving productivity and maximizing the use of resources within healthcare teams. It is seen as an opportunity to align individual skills and capabilities with the needs of the service. Darren adds that job planning can help eliminate reliance on discretionary effort and highlight the importance of capturing and recognizing the efforts of healthcare professionals. He says that in terms of productivity, “job planning is your friend”. Darren believes that job planning leads to a more sustainable workforce (since they’re not doing extra hours and getting exhausted) and “gives you a much stronger footing to match demand in an objective sense”. [29:22 - 32:44] - Humanising Technology Liz, Darren, and Leigh discuss the need for technology companies to explain how their solutions will improve the lives of healthcare professionals and enable them to deliver better outcomes. They also highlight the significance of language, leadership, and communication in successfully implementing technology in healthcare settings, expressing the need to humanize technology and involve clinical teams in the process—stakeholder buy-in is the only way the technology will realize its full potential. Leigh believes this will also reduce anxiety about technology replacing healthcare professionals. 👉 RLDatix is revolutionising how healthcare professionals interact with software in their daily operations. Our unique approach lies in deeply understanding the complexities of healthcare systems and providing technological solutions that not only aim for operational efficiency and safety but also enhance job satisfaction and productivity. 🎉 To find out more, visit rldatix.com. 🏥 Episode Resources Leigh Malyon on LinkedIn Liz Jones on Linkedin Darren Kilroy on LinkedIn RLDatix website The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so…

1
The Connection: Where Tech Meets Humanity in Healthcare Trailer 2:31

29 weeks ago2:31