How can business help solve society’s biggest challenges? Welcome to Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. Hosts Femi Oke and Lizzie O’Leary talk to industry innovators, tech trailblazers and visionary leaders from around the globe about timely topics: from the climate transition to AI and data; and from the future of food to how we build, move and power the world.
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Content provided by Jessica Voss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jessica Voss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Next Generation CX with Jeofrey Bean: Why Gen Z Is Rewriting Customer Experience
Manage episode 500259098 series 2952337
Content provided by Jessica Voss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jessica Voss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Welcome & Background – Jeofrey’s journey and why Gen Z is the focus of his new book.
Why Gen Z is Changing Everything – habits, buying power, and expectations.
The Importance of Trust and Peer Reviews – how Gen Z validates decisions.
Customer Experience Intelligence (CXI) – using data and insights to serve Gen Z.
Balancing Human Touch and AI – why this generation expects both.
Workshop Preview – frameworks and takeaways from the Next Generation CX Workshop.
Final Thoughts & Calls to Action – Jeofrey’s three key takeaways.
Resources Mentioned:
Next Generation Customer Experience Workshop: https://bit.ly/NexGenCXFL
Del Mar Research: https://delmarresearch.com/
Next Generation Customer Experience (Book by Jeofrey Bean): https://a.co/d/5jdqTe2
Connect with the Guests:
Jeofrey Bean – LinkedIn | Website
Darren Prine – LinkedIn | Cloud Tech Gurus
Produced by the Contact Center Gurus Podcast team. Subscribe for more insights on next-gen CX and contact center innovation.
22 episodes
Share
Manage episode 500259098 series 2952337
Content provided by Jessica Voss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jessica Voss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Welcome & Background – Jeofrey’s journey and why Gen Z is the focus of his new book.
Why Gen Z is Changing Everything – habits, buying power, and expectations.
The Importance of Trust and Peer Reviews – how Gen Z validates decisions.
Customer Experience Intelligence (CXI) – using data and insights to serve Gen Z.
Balancing Human Touch and AI – why this generation expects both.
Workshop Preview – frameworks and takeaways from the Next Generation CX Workshop.
Final Thoughts & Calls to Action – Jeofrey’s three key takeaways.
Resources Mentioned:
Next Generation Customer Experience Workshop: https://bit.ly/NexGenCXFL
Del Mar Research: https://delmarresearch.com/
Next Generation Customer Experience (Book by Jeofrey Bean): https://a.co/d/5jdqTe2
Connect with the Guests:
Jeofrey Bean – LinkedIn | Website
Darren Prine – LinkedIn | Cloud Tech Gurus
Produced by the Contact Center Gurus Podcast team. Subscribe for more insights on next-gen CX and contact center innovation.
22 episodes
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Similar to The Contact Center Gurus
How can business help solve society’s biggest challenges? Welcome to Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. Hosts Femi Oke and Lizzie O’Leary talk to industry innovators, tech trailblazers and visionary leaders from around the globe about timely topics: from the climate transition to AI and data; and from the future of food to how we build, move and power the world.
…
continue reading
Decoder is a show from The Verge about big ideas — and other problems. Verge editor-in-chief Nilay Patel talks to a diverse cast of innovators and policymakers at the frontiers of business and technology to reveal how they’re navigating an ever-changing landscape, what keeps them up at night, and what it all means for our shared future.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
A top podcast for healthcare leaders, with over one million downloads, Radio Advisory is your weekly download on how to untangle the industry's most pressing challenges to help leaders like you make the best business decisions for your organization. From unpacking major trends in care delivery—like site-of-care shifts and the rise of high-cost drugs—to demystifying stakeholder dynamics, to shining a spotlight on priorities that may get overlooked, we're here to help. Our hosts and seasoned r ...
…
continue reading
Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
…
continue reading
Best Business Podcast (Gold), British Podcast Awards 2023 How do you build a fully electric motorcycle with no compromises on performance? How can we truly experience what the virtual world feels like? What does it take to design the first commercially available flying car? And how do you build a lightsaber? These are some of the questions this podcast answers as we share the moments where digital transforms physical, and meet the brilliant minds behind some of the most innovative products a ...
…
continue reading
The Knowledge at Wharton Network Acast feed serves as a curated showcase highlighting the best content from our podcast collection. Each week, we feature one standout episode from each show in the Wharton Podcast Network, giving listeners a comprehensive sample of our diverse business and academic content. This rotating selection allows audiences to discover new shows within our network while experiencing the depth and variety of Wharton's thought leadership across different topics and forma ...
…
continue reading
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
Bitcoin pioneer Charlie Shrem peels back the layers on the lives and backgrounds of the world's most impactful innovators. Centering around intimate narratives, Shrem uncovers a detailed, previously unspoken story of the genesis and evolution of bitcoin, cryptocurrency, artificial intelligence, and the web3 movements. Join Shrem as he journeys through the uncharted territories of tech revolutions, revealing the human side of the stories that shaped the digital world we live in today.
…
continue reading
We already have many of the climate solutions we need. But scaling them is hard. The Green Blueprint is a show about the people who are architecting the clean economy. Every other week, host Lara Pierpoint profiles the founders, investors, and organizational leaders who are solving complex challenges in the quest to build climate technologies fast.
…
continue reading
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