Why Businesses Must Prioritize Digital Experience with Christian Burne, Oshyn

The Content Cocktail Hour

“You can’t expect customers to come back if they’re not getting a good experience,” says Christian Burne, CTO of Oshyn

In this episode of The Content Cocktail Hour, Jonathan Gandolf sits down with Christian Burne, CTO of Oshyn, to explore the world of digital trust and its critical role in creating exceptional website experiences. From performance and accessibility to security, Christian explains how companies can build trust with their users by focusing on these three key pillars.

Christian shares insights from Oshyn’s Digital Trust Index, which measures how well websites perform across these areas, and discusses why companies with the best security scores aren’t always excelling in other areas. He also explores the implications of headless websites, sharing when they make sense and when they might not be the right fit for every business. The conversation touches on how small adjustments can make a big difference in customer experience and why prioritizing digital hygiene is more important than ever.

In this episode, you’ll learn:

1. Why security alone isn’t enough for a great website experience
2. How the Digital Trust Index helps brands measure their online performance
3. When to choose headless websites—and when to reconsider

Resources:

Connect with Jonathan on LinkedIn: https://www.linkedin.com/in/jonathan-gandolf/

Explore AudiencePlus: https://audienceplus.com

Connect with Christian on LinkedIn: https://www.linkedin.com/in/christianburne/

Explore Oshyn: https://www.oshyn.com/

Check out the Oshyn Digital Trust Index: https://lp.oshyn.com/o/oshyn-digital-trust-index-report/

Analyze your site’s performance using Oshyn’s AI-Enabled Reliability Report: https://www.oshyn.com/reliability-report?utm_source=chatgpt.com

Timestamps:

(00:00) Intro

(01:12) Christian’s role at Oshyn and the Digital Trust Index

(03:00) The importance of performance, accessibility, and security

(06:10) When headless websites make sense

(09:30) Key findings from the Digital Trust Index report

(12:20) Measuring what matters in web performance

(15:00) The role of AI in web experiences

(17:00) What companies often overlook in their websites