Ep. 77 - Fundamentals Of Communication - The Right Level Of Responsiveness The Contractor Commute podcast

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Ep. 77 - Fundamentals of Communication - The Right Level of Responsiveness

about a year ago 37:31

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How much communication is too much? Should you respond to customers immediately, or set clear office hours?

In this episode, we dive into the balance between being responsive and setting boundaries. We’ll explore what quality communication looks like, how to manage customer expectations, and strategies to stay available without burning out. Tune in for practical tips on building trust with clients while maintaining your sanity!

Stay connected with Kinsey, Ben, and the rest of The Contractor Commute crew:
Website for Estimating and Takeoff Software: Construction Sales, Takeoff, and Estimating Software | ConGenius
Facebook: ConGenius | Springfield MO (facebook.com)
Youtube: https://www.youtube.com/@contractorcommute
Email hello@thecontractorcommute for questions and feedback

… continue reading

85 episodes

#Business #ConGenius #MBA #Entrepreneur #Construction #Construction Business #Leadership #Contractors #Construction Estimating #Starting Construction Company

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Ep. 77 - Fundamentals of Communication - The Right Level of Responsiveness

The Contractor Commute

published about a year ago

Share

MP3•Episode home

Content provided by ConGenius. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ConGenius or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

How much communication is too much? Should you respond to customers immediately, or set clear office hours?

In this episode, we dive into the balance between being responsive and setting boundaries. We’ll explore what quality communication looks like, how to manage customer expectations, and strategies to stay available without burning out. Tune in for practical tips on building trust with clients while maintaining your sanity!

Stay connected with Kinsey, Ben, and the rest of The Contractor Commute crew:
Website for Estimating and Takeoff Software: Construction Sales, Takeoff, and Estimating Software | ConGenius
Facebook: ConGenius | Springfield MO (facebook.com)
Youtube: https://www.youtube.com/@contractorcommute
Email hello@thecontractorcommute for questions and feedback

… continue reading

85 episodes

#Business #ConGenius #MBA #Entrepreneur #Construction #Construction Business #Leadership #Contractors #Construction Estimating #Starting Construction Company

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The Contractor Commute

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Ep. 85 - Construction Business Fundamentals 32:38

13 days ago32:38

32:38

In this episode, we break down what it really takes to build a business that lasts. From creating real value for your customers to delivering it consistently, we cover the foundations of sustainable growth. We also explore the role of strategy, marketing, culture, and how to keep things simple and focused in a noisy world. If you're looking to grow with intention, this one's for you. While we cover some foundations in this episode, here are a few deeper dives to help you out! Finding Your Value: https://open.spotify.com/episode/3fQeEe405zElG8XZVUMVS1?si=3ae05ba867564731 How to Get More Customers: https://open.spotify.com/episode/6Uv488WJvgDB39NhvFS4u4?si=e45327d4018b48b1 Fundamentals of Communication: https://open.spotify.com/episode/6lHfOs8qSKv43SeuLVMfTp?si=f660df758388486a Stay connected with Kinsey, Ben, and the rest of The Contractor Commute crew: Website for Estimating and Takeoff Software: Construction Sales, Takeoff, and Estimating Software | ConGenius Facebook: ConGenius | Springfield MO (facebook.com) Youtube: https://www.youtube.com/@contractorcommute Email hello@thecontractorcommute for questions and feedback…

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The Contractor Commute

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Ep. 84 Breaking the Feast or Famine Cycle 48:19

27 days ago48:19

48:19

In this episode, we tackle one of the most common struggles contractors face: the feast and famine cycle. One month you're slammed with work, the next you're scrambling to find your next project. We break down why this happens, what patterns keep it going, and how to break it. Whether you're just getting started or trying to stabilize a growing company, this episode will help you take control of your pipeline and plan ahead with confidence. Stay connected with Kinsey, Ben, and the rest of The Contractor Commute crew: Website for Estimating and Takeoff Software: Construction Sales, Takeoff, and Estimating Software | ConGenius Facebook: ConGenius | Springfield MO (facebook.com) Youtube: https://www.youtube.com/@contractorcommute Email hello@thecontractorcommute for questions and feedback…

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The Contractor Commute

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Ep. 83 - Why You’re Burnt Out | You’re In the Wrong Role 49:02

6 weeks ago49:02

49:02

Are you a contractor feeling burnt out, stuck, or frustrated despite your hard work? This podcast explores why many contractors hit a wall as they grow, revealing the common pitfalls of trying to do it all. Learn how to identify your strengths, delegate effectively, and build a thriving business by playing to your superpowers, not your weaknesses. Stay connected with Kinsey, Ben, and the rest of The Contractor Commute crew: Website for Estimating and Takeoff Software: Construction Sales, Takeoff, and Estimating Software | ConGenius Facebook: ConGenius | Springfield MO (facebook.com) Youtube: https://www.youtube.com/@contractorcommute Email hello@thecontractorcommute for questions and feedback…

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The Contractor Commute

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Ep. 82 - Should I Hire Employees or Use Subcontractors? 48:50

8 weeks ago48:50

48:50

You’ve got work to get done—so should you hire an employee or bring in a subcontractor? In this episode of The Contractor Commute , we break down the real-world factors that help you make the right call. Whether you’re facing limited experience, a short-term project, or just trying to stay in your zone of expertise, we’ll help you think through what works best for you and your business. Stay connected with Kinsey, Ben, and the rest of The Contractor Commute crew: Website for Estimating and Takeoff Software: Construction Sales, Takeoff, and Estimating Software | ConGenius Facebook: ConGenius | Springfield MO (facebook.com) Youtube: https://www.youtube.com/@contractorcommute Email hello@thecontractorcommute for questions and feedback…

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The Contractor Commute

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Ep. 81 - AI as a Supertool for Your Construction Business 44:04

10 weeks ago44:04

44:04

In this episode, we unpack what AI really is (and isn’t), how to use it effectively in your day-to-day work, and why it’s less of a “magic button” and more like a power tool—helpful, fast, but dangerous in the wrong hands. If you’ve ever been confused or frustrated with AI responses, this one’s for you. Stay connected with Kinsey, Ben, and the rest of The Contractor Commute crew: Website for Estimating and Takeoff Software: Construction Sales, Takeoff, and Estimating Software | ConGenius Facebook: ConGenius | Springfield MO (facebook.com) Youtube: https://www.youtube.com/@contractorcommute Email hello@thecontractorcommute for questions and feedback…

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The Contractor Commute

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Ep. 80- Tech Addiction is Stealing Your Potential 41:33

12 weeks ago41:33

41:33

Your phone isn't evil—but it is engineered to steal your time, clarity, and focus. Everyday tech habits seem harmless but quietly rob you of rest, purpose, and human connection—especially as a business owner with no external guardrails. This episode unpacks how subtle digital distractions create compounded losses over time and how small, deliberate changes can help you reclaim your time, rebuild mental clarity, and re-anchor your life to what actually matters. Stay connected with Kinsey, Ben, and the rest of The Contractor Commute crew: Website for Estimating and Takeoff Software: Construction Sales, Takeoff, and Estimating Software | ConGenius Facebook: ConGenius | Springfield MO (facebook.com) Youtube: https://www.youtube.com/@contractorcommute Email hello@thecontractorcommute for questions and feedback…

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The Contractor Commute

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Ep. 79 - Dreamer to Builder: Turning Vision into Results 40:34

14 weeks ago40:34

40:34

A dream without a plan is just a fantasy—but in this episode, we’ll help you turn that dream into a practical path forward. From assessing where you stand today to evaluating your support system and building a routine that fuels progress, we’ll walk through simple steps to help you move from vision to reality. Vision Statement Examples: We are a precision-focused carpentry company serving general contractors and homeowners with dependable timelines, honest communication, and craftsmanship that holds up for decades. As a drywall contractor, we partner with builders and remodelers to deliver smooth finishes, clean job sites, and reliable scheduling—always with fairness and integrity. Stay connected with Kinsey, Ben, and the rest of The Contractor Commute crew: Website for Estimating and Takeoff Software: Construction Sales, Takeoff, and Estimating Software | ConGenius Facebook: ConGenius | Springfield MO (facebook.com) Youtube: https://www.youtube.com/@contractorcommute Email hello@thecontractorcommute for questions and feedback…

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The Contractor Commute

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Ep. 78 - Vision or Pipe Dream? Do you have the right motivations for your business? 40:40

16 weeks ago40:40

40:40

Why did you start your business? What keeps you pushing forward—passion, purpose, or maybe just survival? In this episode, Ben and Kinsey dive into the real reasons entrepreneurs stay motivated, breaking down the good, the bad, and everything in between. Whether you're fueled by a mission or just trying to make ends meet, this conversation will challenge you to rethink what drives your business. Stay connected with Kinsey, Ben, and the rest of The Contractor Commute crew: Website for Estimating and Takeoff Software: Construction Sales, Takeoff, and Estimating Software | ConGenius Facebook: ConGenius | Springfield MO (facebook.com) Youtube: https://www.youtube.com/@contractorcommute Email hello@thecontractorcommute for questions and feedback…

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The Contractor Commute

The Contractor Commute podcast artwork

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Ep. 77 - Fundamentals of Communication - The Right Level of Responsiveness 37:31

18 weeks ago37:31

37:31

How much communication is too much? Should you respond to customers immediately, or set clear office hours? In this episode, we dive into the balance between being responsive and setting boundaries. We’ll explore what quality communication looks like, how to manage customer expectations, and strategies to stay available without burning out. Tune in for practical tips on building trust with clients while maintaining your sanity! Stay connected with Kinsey, Ben, and the rest of The Contractor Commute crew: Website for Estimating and Takeoff Software: Construction Sales, Takeoff, and Estimating Software | ConGenius Facebook: ConGenius | Springfield MO (facebook.com) Youtube: https://www.youtube.com/@contractorcommute Email hello@thecontractorcommute for questions and feedback…

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The Contractor Commute

The Contractor Commute podcast artwork

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Ep. 76 - Overpromising May Be Killing Your Business 24:38

19 weeks ago24:38

24:38

What happens when you promise more than you can deliver? Or make promises without realizing it? In this episode of The Contractor Commute, we’re breaking down how overpromising can hurt your reputation, strain your team, and even cost you money. We’ll talk about setting realistic expectations with clients, communicating effectively, and building a business that delivers on its promises—every time. Tune in to learn how honesty and clarity can lead to happier clients and a more profitable business! Stay connected with Kinsey, Ben, and the rest of The Contractor Commute crew: Website for Estimating and Takeoff Software: Construction Sales, Takeoff, and Estimating Software | ConGenius Facebook: ConGenius | Springfield MO (facebook.com) Youtube: https://www.youtube.com/@contractorcommute Email hello@thecontractorcommute for questions and feedback…

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The Contractor Commute

The Contractor Commute podcast artwork

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Ep. 75 - We Answer Questions from Reddit 28:31

20 weeks ago28:31

28:31

Ben and Kinsey are trying something new in this episode! We're answering construction and business questions from Reddit. Why work in construction if Walmart pays better? Does it pay better? What projects make more money? We'll be breaking down these questions and more! If you are looking for more, here is our conversation with Brent Hull over the state of construction and what it means to sell quality. Ep. 62 - Selling Quality Craftsmanship with Brent Hull Stay connected with Kinsey, Ben, and the rest of The Contractor Commute crew: Website for Estimating and Takeoff Software: Construction Sales, Takeoff, and Estimating Software | ConGenius Facebook: ConGenius | Springfield MO (facebook.com) Youtube: https://www.youtube.com/@contractorcommute Email hello@thecontractorcommute for questions and feedback…

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The Contractor Commute

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Ep. 74 - The #1 Trait That Separates Great Builders from the Rest 33:54

21 weeks ago33:54

33:54

What truly sets the best builders apart? It’s not just skill, experience, or pricing—it’s humility. The greatest contractors know they don’t have all the answers, and that willingness to learn, adapt, and listen is what pushes them ahead of the rest. In this episode, we dive into why humility is the secret weapon of top builders, how it impacts your business, and practical ways to cultivate it. If you want to build stronger relationships, earn more trust, and grow as a leader, this is one episode you don’t want to miss! Stay connected with Kinsey, Ben, and the rest of The Contractor Commute crew: Website for Estimating and Takeoff Software: Construction Sales, Takeoff, and Estimating Software | ConGenius Facebook: ConGenius | Springfield MO (facebook.com) Youtube: https://www.youtube.com/@contractorcommute Email hello@thecontractorcommute for questions and feedback…

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The Contractor Commute

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Ep. 73 - Contracts, Communication, and Client Relationships with Ally Anderson 52:33

22 weeks ago52:33

52:33

Allyson Anderson shares her journey in construction, the challenges she's faced, and how she's making an impact in the industry. Tune in for insights, advice, and inspiration for contractors looking to grow and succeed! Stay connected with Kinsey, Ben, and the rest of The Contractor Commute crew: Website for Estimating and Takeoff Software: Construction Sales, Takeoff, and Estimating Software | ConGenius Facebook: ConGenius | Springfield MO (facebook.com) Youtube: https://www.youtube.com/@contractorcommute Email hello@thecontractorcommute for questions and feedback…

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The Contractor Commute

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Ep. 72 - The #1 Mistake in Pricing (And How to Fix It) 34:53

23 weeks ago34:53

34:53

Many contractors make the mistake of racing to the bottom on price—but if you’re not covering your costs and making a profit, you’re not running a business—you’re just keeping busy. So, if you want to win more bids without leaving money on the table, this episode is for you. Let’s dive in! Stay connected with Kinsey, Ben, and the rest of The Contractor Commute crew: Website for Estimating and Takeoff Software: Construction Sales, Takeoff, and Estimating Software | ConGenius Facebook: ConGenius | Springfield MO (facebook.com) Youtube: https://www.youtube.com/@contractorcommute Email hello@thecontractorcommute for questions and feedback…

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The Contractor Commute

The Contractor Commute podcast artwork

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Ep. 71 - How to Get Paid 33:55

24 weeks ago33:55

33:55

Cash flow is the lifeblood of your business—so how do you ensure you get paid on time? In this episode, we break down the key steps to prompt payment, from setting clear expectations in the presale process to invoicing with consistency and urgency. Plus, we dive into handling late payments, effective communication strategies, and why you should never be a bank for your customers. Tune in for practical tips to keep the money flowing and your business thriving! Stay connected with Kinsey, Ben, and the rest of The Contractor Commute crew: Website for Estimating and Takeoff Software: Construction Sales, Takeoff, and Estimating Software | ConGenius Facebook: ConGenius | Springfield MO (facebook.com) Youtube: https://www.youtube.com/@contractorcommute Email hello@thecontractorcommute for questions and feedback…

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