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Ep 4 - Dynamics Customer Service and Sustainability with Tricia Sinclair

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Manage episode 381979543 series 3516543
Content provided by Zoe Wilson and Kevin McDonnell, Zoe Wilson, and Kevin McDonnell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Zoe Wilson and Kevin McDonnell, Zoe Wilson, and Kevin McDonnell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Send us a text

We are joined by Tricia Sinclair, Microsoft MVP, CRM Tech Architect at Avanade and quiz host extraordinaire. Together, we talk about the latest news, how Copilot is changing Customer Service with Dynamics and the issues and considerations around Sustainability for Copilot and the wider Generative AI ecosystem.
M365 Copilot General Availability

https://www.microsoft.com/en-us/microsoft-365/enterprise/microsoft-365-copilot

https://learn.microsoft.com/en-us/microsoft-365-copilot/

Our Copilot Demos Copilot Demos - YouTube

Announcing Microsoft Applied Skills, the new credentials to verify in-demand technical skills - Microsoft Community Hub

https://cloudblogs.microsoft.com/dynamics365/bdm/2023/10/23/modernize-customer-support-with-copilot-in-dynamics-365-customer-service/

Microsoft pushes the boundaries of small AI models | Semafor

  continue reading

41 episodes

Artwork
iconShare
 
Manage episode 381979543 series 3516543
Content provided by Zoe Wilson and Kevin McDonnell, Zoe Wilson, and Kevin McDonnell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Zoe Wilson and Kevin McDonnell, Zoe Wilson, and Kevin McDonnell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Send us a text

We are joined by Tricia Sinclair, Microsoft MVP, CRM Tech Architect at Avanade and quiz host extraordinaire. Together, we talk about the latest news, how Copilot is changing Customer Service with Dynamics and the issues and considerations around Sustainability for Copilot and the wider Generative AI ecosystem.
M365 Copilot General Availability

https://www.microsoft.com/en-us/microsoft-365/enterprise/microsoft-365-copilot

https://learn.microsoft.com/en-us/microsoft-365-copilot/

Our Copilot Demos Copilot Demos - YouTube

Announcing Microsoft Applied Skills, the new credentials to verify in-demand technical skills - Microsoft Community Hub

https://cloudblogs.microsoft.com/dynamics365/bdm/2023/10/23/modernize-customer-support-with-copilot-in-dynamics-365-customer-service/

Microsoft pushes the boundaries of small AI models | Semafor

  continue reading

41 episodes

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