Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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Trainer Certification Deep Dive in Service Excellence: Follow Through & Competence
Manage episode 482502636 series 3012896
Content provided by ServiStar Consulting. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ServiStar Consulting or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
We continue sharing our deep dive call with Briauna Wilson. This is an inside look of how we prepare trainers to develop how they will teach this material. This episode is going over ServiStar's Service Excellence workshop and focuses on the elements of Follow Through and Competence.
In this episode we talk about:
- Our Trainer Certification Consulting Calls - Bringing your stories
- How trainers and other support positions can apply these concepts
- How all 8 elements intertwine at every moment of truth.
Click Here to Submit Your Questions
Links from show:
Certify your trainers in ServiStar material
Attend our course on Defusing Irate Members
Attend our Monthly Service Excellence Workshops!
Subscribe to ServiStar Leadership Podcast on your favorite streaming service
133 episodes
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Manage episode 482502636 series 3012896
Content provided by ServiStar Consulting. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ServiStar Consulting or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
We continue sharing our deep dive call with Briauna Wilson. This is an inside look of how we prepare trainers to develop how they will teach this material. This episode is going over ServiStar's Service Excellence workshop and focuses on the elements of Follow Through and Competence.
In this episode we talk about:
- Our Trainer Certification Consulting Calls - Bringing your stories
- How trainers and other support positions can apply these concepts
- How all 8 elements intertwine at every moment of truth.
Click Here to Submit Your Questions
Links from show:
Certify your trainers in ServiStar material
Attend our course on Defusing Irate Members
Attend our Monthly Service Excellence Workshops!
Subscribe to ServiStar Leadership Podcast on your favorite streaming service
133 episodes
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Similar to The Credit Union Leadership Podcast
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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continue reading
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continue reading
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