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Why can’t you get a CRA agent on the line?

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Content provided by CBC. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CBC or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Krista Tucker Petrick just wants to close her step-mother's will. But until she can reach a human at the CRA, she can't. The North Bay, Ontario school principal is just one of many people frustrated with the CRA call centre. Regina bookkeeper Erin Rudd says she and her staff spend endless hours trying to get an agent on the line — and that's bad for her business. The federal government is in the midst of a 100 day plan to improve service. But will anything change?

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6786 episodes

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Why can’t you get a CRA agent on the line?

The Current

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Manage episode 507891402 series 6050
Content provided by CBC. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CBC or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Krista Tucker Petrick just wants to close her step-mother's will. But until she can reach a human at the CRA, she can't. The North Bay, Ontario school principal is just one of many people frustrated with the CRA call centre. Regina bookkeeper Erin Rudd says she and her staff spend endless hours trying to get an agent on the line — and that's bad for her business. The federal government is in the midst of a 100 day plan to improve service. But will anything change?

  continue reading

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