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The AI-Powered CSM: What It Really Looks Like in 2025
Manage episode 488069338 series 3555213
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In this episode, Anika Zubair discusses the transformative impact of AI on customer success professionals. She emphasizes the importance of embracing AI to alleviate administrative burdens, avoid common mistakes in its adoption, and maximize its potential in daily tasks. Anika provides practical applications of AI in discovery calls, quarterly business reviews, and renewal forecasting, highlighting how it can save time and enhance strategic decision-making. She also introduces her new guide on training AI to be a revenue-generating co-pilot for customer success professionals.
Train AI to be Your Revenue Generating Co-Pilot Guide: https://www.thecustomersuccesspro.com/offers/P66P25Uw/checkout?coupon_code=PODCAST50
Use the discount code: PODCAST50
Chapters
00:00 The Rise of AI in Customer Success
02:51 Overcoming Administrative Burdens with AI
06:07 Common Mistakes in AI Adoption
09:03 Maximizing AI's Potential in Customer Success
11:54 Practical Applications of AI in Daily Tasks
15:06 Transforming Discovery Calls and QBRs with AI
17:58 Forecasting Renewals and Managing Customer Relationships
21:12 Introducing the AI Co-Pilot Guide
24:04 Running with AI
26:57 Recap
Connect with Anika Zubair:
Website: https://thecustomersuccesspro.com/
LinkedIn: https://www.linkedin.com/in/anikazubair/
CSM RevUP Academy: https://thecustomersuccesspro.com/revup
Want to be our next guest? Apply here: https://www.thecustomersuccesspro.com/podcast-guest
Podcast Editor: https://podcastmagician.com/
Chapters
1. The Rise of AI in Customer Success (00:00:00)
2. Overcoming Administrative Burdens with AI (00:02:51)
3. Common Mistakes in AI Adoption (00:06:07)
4. Maximizing AI's Potential in Customer Success (00:09:03)
5. Practical Applications of AI in Daily Tasks (00:11:54)
6. Transforming Discovery Calls and QBRs with AI (00:15:06)
7. Forecasting Renewals and Managing Customer Relationships (00:17:58)
8. Introducing the AI Co-Pilot Guide (00:21:12)
9. Running with AI (00:24:04)
10. Recap (00:26:57)
24 episodes
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