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Content provided by Gregorio Uglioni. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gregorio Uglioni or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right
Manage episode 482140787 series 3333377
Content provided by Gregorio Uglioni. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gregorio Uglioni or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this compelling episode of the CX Goalkeeper Podcast, Gregorio Uglioni invites Stacy Sherman to delve into the heart of customer experience (CX) and leadership. Known for her mantra of “Doing CX Right,” Stacy shares her journey, emphasizing the human aspect of businesses and the crucial role of leadership in fostering a culture of engagement and loyalty.
A Short Description of the Guest
Stacy Sherman is a distinguished voice in customer experience. She focuses on humanizing business and ensuring that CX is done right. Her dedication to improving customer and employee experiences shines through her work, including speaking engagements, workshops, and her podcast.
Contact Details:
Connect with Stacy on LinkedIn: https://www.linkedin.com/in/stacysherman/
Stacy’s webpage: https://doingcxright.com/
Stacy’s podcast: https://doingcxright.com/podcasts/
3 Key Learnings
- Human Connection is Key: Beyond processes and technology, the essence of CX and leadership lies in genuine human connection and understanding.
- Leadership is a Practice of Empathy: Effective leadership is characterized by empathy, active engagement, and the ability to unify and motivate.
- The Importance of Reflection: Taking time to pause and reflect can significantly enhance decision-making and interpersonal relationships.
Follow and Subscribe for More Insights:
Don't miss out on valuable conversations like this! Subscribe to the CX Goalkeeper Podcast on your favorite platform and follow us for the latest episodes on transformation, leadership, and customer experience.
- Apple Podcast: http://cxgoalkeeper.com/apple
- Spotify: http://cxgoalkeeper.com/spotify
Your feedback is invaluable to us. Please subscribe, follow, and leave us your thoughts or reviews. Your insights help us keep the conversation going and deliver content that resonates with you.
238 episodes
Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right
THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
Share
Manage episode 482140787 series 3333377
Content provided by Gregorio Uglioni. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gregorio Uglioni or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this compelling episode of the CX Goalkeeper Podcast, Gregorio Uglioni invites Stacy Sherman to delve into the heart of customer experience (CX) and leadership. Known for her mantra of “Doing CX Right,” Stacy shares her journey, emphasizing the human aspect of businesses and the crucial role of leadership in fostering a culture of engagement and loyalty.
A Short Description of the Guest
Stacy Sherman is a distinguished voice in customer experience. She focuses on humanizing business and ensuring that CX is done right. Her dedication to improving customer and employee experiences shines through her work, including speaking engagements, workshops, and her podcast.
Contact Details:
Connect with Stacy on LinkedIn: https://www.linkedin.com/in/stacysherman/
Stacy’s webpage: https://doingcxright.com/
Stacy’s podcast: https://doingcxright.com/podcasts/
3 Key Learnings
- Human Connection is Key: Beyond processes and technology, the essence of CX and leadership lies in genuine human connection and understanding.
- Leadership is a Practice of Empathy: Effective leadership is characterized by empathy, active engagement, and the ability to unify and motivate.
- The Importance of Reflection: Taking time to pause and reflect can significantly enhance decision-making and interpersonal relationships.
Follow and Subscribe for More Insights:
Don't miss out on valuable conversations like this! Subscribe to the CX Goalkeeper Podcast on your favorite platform and follow us for the latest episodes on transformation, leadership, and customer experience.
- Apple Podcast: http://cxgoalkeeper.com/apple
- Spotify: http://cxgoalkeeper.com/spotify
Your feedback is invaluable to us. Please subscribe, follow, and leave us your thoughts or reviews. Your insights help us keep the conversation going and deliver content that resonates with you.
238 episodes
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Similar to THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
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…
continue reading
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continue reading
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…
continue reading
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Leading Up is a top-ranking leadership podcast to help you work, lead, and live differently. In Season 7, we’ll shine a light on storytelling, and how it can help aspiring leaders communicate better. Alan Todd, VP of Leadership Development at Udemy, sits down with some of the most thoughtful and exciting leaders, practitioners, and thinkers. Together, we’ll help you unlock your potential and become an even better leader. New episodes drop every Wednesday, so be sure to follow the podcast to ...
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