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Content provided by Gregorio Uglioni. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gregorio Uglioni or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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Highlight - Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman
Manage episode 468130263 series 3333377
Content provided by Gregorio Uglioni. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gregorio Uglioni or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
With Rich Dorfman, a seasoned CX professional from Eastern Bank, we discover the strategies and principles that drive successful customer experience in the banking industry. Learn how Eastern Bank leverages customer feedback and employee engagement to enhance its service and build a sustainable, profitable organization.
Key Highlights:
- Rich Dorfman's journey and role in transforming customer experience at Eastern Bank.
- The evolution of customer expectations in the banking sector.
- Strategies for aligning CX with corporate objectives.
- The crucial link between employee satisfaction and customer happiness.
- Rich Dorfman's perspective on the future of customer experience.
Connect with Rich Dorfman:
- LinkedIn: https://www.linkedin.com/in/richdorfman/
Subscribe and Follow: Don’t miss out on future episodes! Subscribe to the CX Goalkeeper Podcast
Apple Podcast: https://apple.co/3qYr4nh
Spotify: https://bit.ly/3GhCGXeCXGK
CX Goalkeeper Podcast, CustomerExperience, CX in Banking, Leadership, Digital Transformation, Rich Dorfman, Business Strategy, Employee Engagement, CX Insights
238 episodes
Highlight - Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman
THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
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Manage episode 468130263 series 3333377
Content provided by Gregorio Uglioni. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gregorio Uglioni or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
With Rich Dorfman, a seasoned CX professional from Eastern Bank, we discover the strategies and principles that drive successful customer experience in the banking industry. Learn how Eastern Bank leverages customer feedback and employee engagement to enhance its service and build a sustainable, profitable organization.
Key Highlights:
- Rich Dorfman's journey and role in transforming customer experience at Eastern Bank.
- The evolution of customer expectations in the banking sector.
- Strategies for aligning CX with corporate objectives.
- The crucial link between employee satisfaction and customer happiness.
- Rich Dorfman's perspective on the future of customer experience.
Connect with Rich Dorfman:
- LinkedIn: https://www.linkedin.com/in/richdorfman/
Subscribe and Follow: Don’t miss out on future episodes! Subscribe to the CX Goalkeeper Podcast
Apple Podcast: https://apple.co/3qYr4nh
Spotify: https://bit.ly/3GhCGXeCXGK
CX Goalkeeper Podcast, CustomerExperience, CX in Banking, Leadership, Digital Transformation, Rich Dorfman, Business Strategy, Employee Engagement, CX Insights
238 episodes
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Similar to THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
Some Goodness is hosted by Richard Ellis, a seasoned sales leader passionate about inviting top business minds to share their wisdom. Each episode is only 15-20 minutes, perfect for your commute or workout.
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continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
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…
continue reading
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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