))
Episode 82 - How random is your CX?
Manage episode 498950454 series 3430426
Content provided by Rhian Huxtable & Richard Knight, Rhian Huxtable, and Richard Knight. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rhian Huxtable & Richard Knight, Rhian Huxtable, and Richard Knight or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode Rhian and Richard warble about random versus intentional and differentiated customer experience. They provide insight into the impact of random customer experience on revenue and delve into the latest data from the insight6 professional services sector report - how well do legal, accountancy, financial and property firms handle initial enquiries?
The full enquiry handling report is available to download HERE
The CX Podcast R&R is produced by insight6
68 episodes
Share
