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396: 1 Caller All Day vs 2 During Peak Hours — What Works?
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Is one full-time cold caller really the most efficient setup? Kareem Moursy and Mohamed Allam from Nedialo share the surprising data they uncovered after managing over 100 callers. In this episode, they reveal why two part-time reps during peak hours can outperform a single full-time hire—without increasing your costs. Learn how they use data to structure smarter calling shifts, boost conversions, and scale results.
KEY TALKING POINTS:
0:00 - An Overview Of Nedialo
2:26 - How They Track Performance Of Their Call Center
5:49 - Calling During Peak Times
9:03 - Tracking Metrics With A Custom Dashboard
11:36 - How Data Quality Affects Disconnection Rate
13:22 - How Often Do You Need A Fresh List?
14:58 - Outro
LINKS:
Instagram: Nedialo
https://www.instagram.com/nedialoo/
Website: Nedialo
http://www.nedialo.com/
Instagram: David Lecko
https://www.instagram.com/dlecko
Website: DealMachine
https://www.dealmachine.com/pod
Instagram: Ryan Haywood
https://www.instagram.com/heritage_home_investments
Website: Heritage Home Investments
https://www.heritagehomeinvestments.com/
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