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2309: From Missed Calls to More Patients with AI Reception
Manage episode 499548865 series 3617434
Content provided by Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader and Mark Costes. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader and Mark Costes or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
On today’s episode, Dr. Mark Costes sits down with Dr. Bill Keith and Powervox co-founders Brian Wright and Paul Gregory to explore how AI is transforming patient communication in dental practices. They dive into the creation and impact of “Abby,” Powervox’s AI receptionist designed to handle after-hours and overflow calls. Dr. Keith shares how Abby has already added tangible ROI by capturing new patient appointments that would have been missed otherwise. The team discusses the importance of direct PMS integration, Abby’s ability to respond empathetically, and their plans to expand into chat and text-based communication. Whether you're curious about cutting overhead or enhancing patient experience, this conversation lays out the future of front office automation in dentistry.
Be sure to check out the full episode from the Dentalpreneur Podcast!
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