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Content provided by Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader and Mark Costes. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader and Mark Costes or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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2271: Reinventing Dental Front Desks with Smart Tech Pt. 2

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Manage episode 489511862 series 2514811
Content provided by Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader and Mark Costes. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader and Mark Costes or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In today's Part 2 episode, Dr. Mark Costes dives deeper into the AI revolution transforming the dental industry with Flossy CEO and co-founder, Dr. Miles Beckett. Miles unpacks how Fiona, their AI receptionist, is engineered to handle complex scheduling, triage emergencies, verify insurance, and provide human-like empathy—all while reducing overhead and improving patient conversion rates.

The conversation touches on the ethical importance of transparency when AI answers the phone, how Flossy integrates with most PMS platforms, and how practices are already seeing near-instant ROI. Miles also shares his insights on where voice AI and large language models are heading, the challenges of hallucination, and how AI could flatten the market while making top-tier content and service more valuable than ever.

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2271 episodes

Artwork
iconShare
 
Manage episode 489511862 series 2514811
Content provided by Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader and Mark Costes. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader and Mark Costes or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In today's Part 2 episode, Dr. Mark Costes dives deeper into the AI revolution transforming the dental industry with Flossy CEO and co-founder, Dr. Miles Beckett. Miles unpacks how Fiona, their AI receptionist, is engineered to handle complex scheduling, triage emergencies, verify insurance, and provide human-like empathy—all while reducing overhead and improving patient conversion rates.

The conversation touches on the ethical importance of transparency when AI answers the phone, how Flossy integrates with most PMS platforms, and how practices are already seeing near-instant ROI. Miles also shares his insights on where voice AI and large language models are heading, the challenges of hallucination, and how AI could flatten the market while making top-tier content and service more valuable than ever.

EPISODE RESOURCES

  continue reading

2271 episodes

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