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Alan Nance Returns – And The XLA Revolution is ON 🚀
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Tim and Tom welcome back Alan Nance, VP for Experience Advocacy at the XLA Institute, for a long-overdue deep dive into the explosive growth of Experience Level Agreements (XLAs). From the early days of skepticism to today's full-scale adoption by global enterprises, Alan shares insights on how the XLA movement is reshaping IT and digital workplace strategy.
In this episode:
🚀 The XLA tipping point – is 2025 the year?
🏆 Why major brands are finally investing in experience management
🤖 AI’s role in shaping the next wave of digital experience
🔮 Alan’s predictions for the future of service, IT, and business transformation
If you're in IT, digital workplace, or experience management, this is a must-listen!
Read more about the XLA Insitute here
Watch Nexthink Experience 25 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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In this episode:
🚀 The XLA tipping point – is 2025 the year?
🏆 Why major brands are finally investing in experience management
🤖 AI’s role in shaping the next wave of digital experience
🔮 Alan’s predictions for the future of service, IT, and business transformation
If you're in IT, digital workplace, or experience management, this is a must-listen!
Read more about the XLA Insitute here
Watch Nexthink Experience 25 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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