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#018 - 3 EASY Ways to Enhance Your Customer Journey🔥🎯
Manage episode 437840104 series 3568797
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In this episode of The Disruptionist, Host Jess explores enhancing the customer journey by focusing on creating an omni-channel experience. She emphasizes the importance of sustainability in customer journeys and how ESG (environmental sustainability and governance) plays a crucial role.
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Timestamps
00:00:00 - Introduction
00:00:32 - Welcome to The Disruptionist
00:00:53 - Enhancing the Customer Journey
00:01:04 - Omni-Channel Experience
00:02:08 - Importance of Personalization
00:03:02 - Case Study: Milk Run
00:04:27 - Sustainability and Ethics
00:06:12 - Understanding ESG for Small Businesses
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