Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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#Classic - Focusing On Customer Experience with Mike Kirby of Lumina Solar
Manage episode 398322393 series 2930063
Content provided by Otto Sevilla. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Otto Sevilla or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Mike Kirby is the CEO and Co-Founder of Lumina Solar with headquarters in Baltimore, Maryland! He was born and raised in North Baltimore County in Parkton, Maryland. Over the college summers while attending University of Delaware him and his friend started a driveway sealing business that did well and they learned a lot. After college graduation he went straight into the solar business working with various organizations until he started his own, Lumina Solar in 2018. In just three short years they have grown from $1MM in revenue to $17MM in 2020 to looking like 2021 is shaping up to be $37MM year, and a team of over 110 people and counting! Mike shares how their #1 focus is on their customer experience, so much so that they have hundreds of reviews that are all FIVE stars! He mentions the importance of being consistent, not daily or weekly or for a short period of time but over the long term - that is how you build relationships over time!
This episode is sponsored by: SEVI - The first commercial real estate company committed to the four C’s: Commercial Real Estate, Community, Content, and Culture
https://seviproperties.com/
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Email Me! [email protected]
Text Me! 240-706-7584
228 episodes
#Classic - Focusing On Customer Experience with Mike Kirby of Lumina Solar
The DMV (Washington, DC | Maryland | Virginia) Business Show
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Manage episode 398322393 series 2930063
Content provided by Otto Sevilla. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Otto Sevilla or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Mike Kirby is the CEO and Co-Founder of Lumina Solar with headquarters in Baltimore, Maryland! He was born and raised in North Baltimore County in Parkton, Maryland. Over the college summers while attending University of Delaware him and his friend started a driveway sealing business that did well and they learned a lot. After college graduation he went straight into the solar business working with various organizations until he started his own, Lumina Solar in 2018. In just three short years they have grown from $1MM in revenue to $17MM in 2020 to looking like 2021 is shaping up to be $37MM year, and a team of over 110 people and counting! Mike shares how their #1 focus is on their customer experience, so much so that they have hundreds of reviews that are all FIVE stars! He mentions the importance of being consistent, not daily or weekly or for a short period of time but over the long term - that is how you build relationships over time!
This episode is sponsored by: SEVI - The first commercial real estate company committed to the four C’s: Commercial Real Estate, Community, Content, and Culture
https://seviproperties.com/
LET'S CONNECT!
LinkedIn: http://www.linkedin.com/in/ottosevilla
Instagram: http://www.instagram.com/theottosevilla
Facebook: http://www.facebook.com/TheOttoSevilla
Twitter: http://twitter.com/ottosevilla
YouTube: https://youtube.com/channel/UCp3fOa-IgbYwiQfgkB3SbaQ
Email Me! [email protected]
Text Me! 240-706-7584
228 episodes
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Similar to The DMV (Washington, DC | Maryland | Virginia) Business Show
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
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…
continue reading
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…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
News and insight from the business world. Download the podcast via the BBC Sounds app.
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
In each episode of "Goldman Sachs Exchanges," people from the firm share their insights on developments shaping industries, markets and the global economy.
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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continue reading
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