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Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Content provided by Packet Pushers. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Packet Pushers or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
AI is no longer on the horizon. It’s part of how people and products work today. And as AI finds its way into more business applications and processes, it can create new risks. On today’s Tech Bytes, sponsored by Palo Alto Networks, we talk about how Palo Alto Networks is addressing those risks so that... Read more »
Content provided by Packet Pushers. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Packet Pushers or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
AI is no longer on the horizon. It’s part of how people and products work today. And as AI finds its way into more business applications and processes, it can create new risks. On today’s Tech Bytes, sponsored by Palo Alto Networks, we talk about how Palo Alto Networks is addressing those risks so that... Read more »
Cisco recently announced a major evolution to its certification roadmap: starting February 2026, the popular DevNet certifications will transition to a brand-new Automation track. Joining us today is Francois Caen, Product Manager at Cisco, also an expert in network automation and a recognized voice in the Cisco Learning and Certification Community. We talk with Francois ... Read more »…
Quantum computing is here, and it’s being used for more than cracking encryption. On today’s Packet Protector we get a primer on quantum, how it differs from classical computing, its applications for difficult computing problems, why quantum will be the death of blockchain, and how to think about quantum risks. Our guest, Johna Johnson, is ... Read more »…
Here we are, a bit more than halfway through the year. How’s your execution against your strategy going? Roiled by the economy? Disrupted by tariffs? Thrown off by staff retirements? If you built a proper technology strategy in the first place, driven by the business strategy, then no matter what is happening don’t ignore it, ... Read more »…
Take a Network Break! HPE and Juniper have settled with the US Department of Justice, allowing HPE’s $14 billion purchase to move forward. However, as part of the deal, Juniper must grant a full license to its AI Ops for Mist source code to one, or perhaps two, companies via an auction to be overseen ... Read more »…
The Cloud Gambit is joining the Packet Pushers network! Launched in 2023 as an independent podcast, The Cloud Gambit cuts through the hype to deliver what actually matters in cloud and AI. Hosts William Collins and Eyvonne Sharp decode the strategies, technologies, and market forces reshaping enterprise infrastructure. Built for engineers who lead, leaders who ... Read more »…
SNMP is still widely used in today’s networks. But modern telemetry and network observability are bringing changes to network monitoring. Today’s Heavy Networking is a roundtable discussion about alternatives to SNMP and real-world use cases for those alternatives. This episode was inspired by a request from listener Nikolay. He says… While telemetry (gRPC, etc.) is ... Read more »…
On today’s show we talk about NetDevOps and AI Ops with Greg Freeman, VP of Network and Customer Transformation at Lumen. Greg spearheads network automation, orchestration ,and AI strategy, guiding the highest technical tier in operations and championing NetDevOps methodologies. We talk about the people and work culture that’s influenced the development of automation and ... Read more »…
By popular request (and now that we have some other background topics covered) we start our series on the Open Shortest Path First (OSPF) routing protocol. We kick off the series with OSPF basics including Link State Advertisements, Link State Database, and other related essentials. We’ll explore additional OSPF topics over subsequent episodes. This week’s ... Read more »…
Today’s show is in memory of Fred Baker, who passed away on June 18, 2025. Fred was a pivotal figure in the IPv6 community. He was the long-time chair of the v6ops working group, and had a distinguished career at Cisco as a Technical Fellow. To honor Fred and his contributions, we’re sharing our interview ... Read more »…
MCP, or Model Context Protocol, is an open-source project originally created by Anthropic. MCP is designed to let AI agents to connect to data repositories, applications, business and developer tools, and other agents to execute tasks and carry out instructions. Day Two DevOps explores the capabilities and pitfalls of MCP, how the protocol works, and ... Read more »…
Take a Network Break! Our Red Alert is a remote code execution vulnerability in Roundcube. On the news front, HPE announces GreenLake Intelligence, which will bring agentic AI capabilities to the HPE portfolio, Pure Storage brings cloud-like operations for on-prem storage, and Juniper Networks adds predictive analytics to its data center ops platform. Weka rolls ... Read more »…
Today on the Tech Bytes podcast, sponsored by HPE, we get a preview of HPE Discover. We talk about networking, security, and agentic AI announcements coming out of the event. We’ll also talk about how HPE is converging network and security in its product portfolio, and HPE’s approach to AI both as a tool being ... Read more »…
Today’s Packet Protector digs into risks and threats you might encounter in a Kubernetes environment, what to do about them, and why sometimes a paved path (or boring technology) is the smartest option. My guest is Natalie Somersall, Principal Solutions Engineer for the Public Sector at Chainguard. We talk about risks including identity and access ... Read more »…
AI is already widely used for wireless network operations. On today’s show, we look at how AI and machine learning are also being applied to wireless design and site surveys. My guest is Jussi Kiviniemi, Founder and CEO of Hamina Wireless. We talk about how Hamina is developing and implementing AI tools to help designers ... Read more »…
Service provider networks face a couple of difficult challenges: how to map service level agreements to actual network health and performance, and how to deliver service assurance to customers regardless of what happens on the network. On today’s sponsored Heavy Networking we talk with Cisco Systems about its approach to service assurance, how Cisco is ... Read more »…
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