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How 21st Century IDEA set a higher standard for customer experience
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Content provided by Federal News Network | Hubbard Radio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Federal News Network | Hubbard Radio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Federal agencies are setting a higher performance bar when delivering services to the public. The 21st Century integrated digital experience. Act of 2018 set a blueprint for more modern digital first customer experience in government. But agencies didn't start achieving those goals until the COVID 19 pandemic shuttered many agency offices, and now new legislation is looking to build on those goals as part of Federal News Network's 25th anniversary special report Federal News Network's Jory Heckman joins me with more.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Manage episode 489863996 series 1532803
Content provided by Federal News Network | Hubbard Radio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Federal News Network | Hubbard Radio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Federal agencies are setting a higher performance bar when delivering services to the public. The 21st Century integrated digital experience. Act of 2018 set a blueprint for more modern digital first customer experience in government. But agencies didn't start achieving those goals until the COVID 19 pandemic shuttered many agency offices, and now new legislation is looking to build on those goals as part of Federal News Network's 25th anniversary special report Federal News Network's Jory Heckman joins me with more.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Similar to The Federal Drive with Terry Gerton
What if instead of being on the brink of disaster, we’re on the cusp of a better world? No one can deny the challenges the world faces, from pandemics to climate change to authoritarianism. But pessimism and despair are too easy a response. Each week, Progress Network Founder Zachary Karabell and Executive Director Emma Varvaloucas convene a diverse panel of experts to discuss the central issues of our era, including sustainability, polarization, work, and the economy, and make the case for ...
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continue reading
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