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Friederike Fabritius on The Secret to Great Feedback
Manage episode 468145074 series 3635005
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Not All Feedback Is Created Equal
In this episode, Friederike Fabritius shares her insight about the effective ways of giving and receiving feedback. She drives home the importance of intention when it comes to feedback by using real-world examples. Key points include understanding the giver's intentions, delivering bad news quickly and honestly, avoiding the 'feedback sandwich', and ensuring feedback is timely. Friederike introduces the EECC framework (Example, Effect, Change, Continue) as an effective guide for providing better feedback.
00:00 Introduction to Effective Feedback
00:17 When To Ignore Feedback
03:08 Understanding Intentions
04:29 Delivering Negative Feedback Effectively
06:43 The Problem with the Feedback Sandwich
07:47 Why Timing is Important
08:45 Balancing Positive and Negative Experiences
11:07 The EECC Feedback Framework
12:09 Recap and Final Thoughts
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