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S3E3 - Getting to The “WHY” in EMS CQI

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Manage episode 479841028 series 3471665
Content provided by Girard & Associates and Amp; Associates. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Girard & Associates and Amp; Associates or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Most EMS CQI programs spend most of their time looking for what went wrong on a call. If you really want to turbocharge your CQI program, dive deeper and get to the “Why”. Errors occur for many reasons but to truly fix an issue, having a complete and thorough understanding of Why something occurred allows you to create a more meaningful and impactful solution. Get to the root cause of your agency’s CQI issues by understanding the Why.

In this episode Paul and Kevin discuss why providers do what they do, how to get them to open up about the real challenges they had on a call, and why understanding the Why results is a better CQI process.

  continue reading

29 episodes

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Manage episode 479841028 series 3471665
Content provided by Girard & Associates and Amp; Associates. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Girard & Associates and Amp; Associates or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Most EMS CQI programs spend most of their time looking for what went wrong on a call. If you really want to turbocharge your CQI program, dive deeper and get to the “Why”. Errors occur for many reasons but to truly fix an issue, having a complete and thorough understanding of Why something occurred allows you to create a more meaningful and impactful solution. Get to the root cause of your agency’s CQI issues by understanding the Why.

In this episode Paul and Kevin discuss why providers do what they do, how to get them to open up about the real challenges they had on a call, and why understanding the Why results is a better CQI process.

  continue reading

29 episodes

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