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Setting New Standards in Digital Transformation and Returns Management by Swapnil Ghate
Manage episode 479710890 series 3570694
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This story was originally published on HackerNoon at: https://hackernoon.com/setting-new-standards-in-digital-transformation-and-returns-management-by-swapnil-ghate.
Swapnil Ghate led a retail returns revamp that cut refund cycles by 3 days and saved $6M annually, setting new standards in digital transformation & efficiency.
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Swapnil Ghate led a major digital transformation in returns management, achieving a 25% boost in warehouse performance and $6M in annual savings. His leadership cut refund cycles by 3 days, improved CSAT scores, and established a scalable model for operational excellence across retail. The success earned him a promotion to Senior Product Manager.
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